Customer Service Representative

Description

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Join our Team as a Customer Service Representative

Are you someone who thrives on building relationships and providing exceptional service? Do you want to work for a company that encourages you to grow and develop? Consider applying to join the Reynolds team today! At Reynolds Electric, Plumbing, Heating and Air, we're looking for passionate individuals who want more than just a job – we offer a fulfilling career path with opportunities for growth and development.

Role Overview

As a member of our customer service team, you are the first point of contact for our customers and their first impression; setting the stage for our lasting relationship with them. You will assist in gathering customer information and concerns and booking service appointments while doing whatever is necessary to ensure complete customer satisfaction.

If you prefer a job where every day is the same, this isn’t for you. This role allows for continual learning and the opportunity to help customers resolve problems. You’ll work with a team of Customer Service Representatives, Dispatchers, and our technicians to deliver outstanding service to our customers.

Responsibilities

• Engage and assist with our customers, building rapport, and resolving concerns while promoting our services.
• Convert incoming customer calls into booked service appointments.
• Perform outbound calls to existing customers to ensure satisfaction and generate interest in our trade offerings.
• Utilize resources to assist in evaluating job urgency levels, solving problems, and helping communicate our process with customers.
• Actively participate in training to maximize efficiency and elevate customer experiences.
• Maintain accurate customer records in our database and collect payments.
• Work closely with our members to ensure their annual visits are scheduled.

What’s In It For You

At Reynolds, we recognize and reward the dedication of our team members. We’re proud to offer:

• Work-Life Balance: Monday-Friday schedule, no on-call or weekend work.
• Competitive Compensation: $18-22 per hour.
• Comprehensive Benefits: Health insurance with 100% employer-paid medical, dental, and vision for employees, with the option to add dependents at up to 60% employer coverage.
• Time Off: 80 hours of frontloaded Paid Time Off (PTO) and 7-9 paid holidays annually.
• Retirement Savings: 401(k) retirement plan with company match.
• Life Insurance: Employer-paid life insurance coverage of $20,000.
• Career Growth: Comprehensive training and development within a team-oriented, achievement-focused environment.

About Us

With nearly 60 years of dedication to our community, Reynolds Electric, Plumbing, Heating and Air stands out as a leader in quality, integrity, and service excellence. Guided by values of growth and accountability, our team approaches each project with expertise and a commitment to continuous improvement. Here, every team member is empowered to thrive, and we believe in doing the right thing while putting our people and customers at the heart of everything we do.

If you’re ready to grow in a professional, supportive environment with room to make a meaningful impact, we invite you to apply and be part of our journey!

Requirements

• Excellent grammar, spelling, and typing skills.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communication skills.
• Ability to build trust, demonstrate empathy, and work well on a team.
• Highly motivated, flexible, and have a positive attitude.
• Proficiency in Microsoft Office Suite including Word and Outlook
• Strong problem-solving skills and ability to prioritize tasks.
• Stellar attendance record.
• Minimum of 1 years of customer service experience, preferably in a professional setting.
• Typing speed of 50 WPM and ability to learn new software quickly.

Salary : $18 - $22