What are the responsibilities and job description for the Service Writer Job at Reynolds' Subaru in Old Lyme position at Reynolds' Subaru?
Job Description
Job Description
Hard work, determination and customer satisfaction are why Reynolds' Subaru has been on Hamburg Cove for over 160 years. The Reynolds' family has been helping customers fulfill their transportation needs. We started with hand built horse drawn carriages back in 1859 and now 6 generations later, we are a new Subaru dealer and specialize in Subarus, but also sell and service all makes and models of preowned vehicles.
Benefits
401(k) and profit sharing
Medical,Dental and Vision
Paid Vacation
Paid Sick Time
Paid Training
Short Term Disability and Life Insurance
Responsibilities
Meet with customers and determine their need for repair and / or service of their vehicle issues
Increase customer satisfaction by building customer relations
Maintain the company's standards for ethical practices, professional image, orderliness,customer service and good employee and community relations
Monitor the progress of each vehicle throughout the day, and update customers frequently
increase profitability and maximizing sales & executing retail promotions
Oversee technicians working on customers' vehicles, including their time management / efficiency,parts ordering, job completion time
Oversee and participate in quality control
Participate in the development and documentation of standard operating procedures as appropriate
Calling and working with service contract providers to get claims processed
Requirements
High school diploma or equivalent
Valid driver's license & clean driving record
Accredited training in service advisor skills, customer satisfaction and quality control
Automotive service advisor experience
Ability to read, write and speak English fluently
Ability to concentrate and accomplish tasks despite interruptions
Multitasking skills
Proficient use of computers / business machines
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race,color,religion,age,sex,national origin ,disability status,genetics,protected veteran status,sexual orientation,gender identity or expression, or any other characteristic protected by federal, state or local laws.
