What are the responsibilities and job description for the Customer Onboarding Specialist position at Rezdy?
About The Job
Are you passionate about technology, enjoy solving problems, and have a keen eye for detail?
We are looking for an Onboarding Specialist to join our team. In this role, you will guide new customers through account configuration and training for our online booking platform, tailoring configurations to align with their unique industry needs and workflows. You’ll collaborate closely with our Sales and Customer Success teams, ensuring each customer is equipped for success as they integrate and optimize our software. This role will be based out of one of our offices in Austin, TX, or Denver, CO.
We look for people who...
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Are you passionate about technology, enjoy solving problems, and have a keen eye for detail?
We are looking for an Onboarding Specialist to join our team. In this role, you will guide new customers through account configuration and training for our online booking platform, tailoring configurations to align with their unique industry needs and workflows. You’ll collaborate closely with our Sales and Customer Success teams, ensuring each customer is equipped for success as they integrate and optimize our software. This role will be based out of one of our offices in Austin, TX, or Denver, CO.
We look for people who...
- Do the right thing, lead by their personal integrity
- Are truly customer-focused and proactive with support
- Can execute strategic and meaningful customer interactions
- Go above and beyond - adaptable and flexible in their thinking and processes
- Love team collaboration, knowledge sharing, and aren’t afraid to learn
- Collaborate with Sales and Customer Success teams on pre- and post-sale activities, including project scoping, requirements gathering, and smooth handoffs
- Gain a deep understanding of each customer’s industry and operations to configure accounts that truly fit their needs
- Set up channel management solutions to expand customers’ reach and revenue opportunities
- Integrate our booking engine into customers’ websites, ensuring a seamless integration experience
- Lead engaging, high-quality training sessions tailored to individual group needs
- Provide clear project updates, highlight potential risks, and communicate solutions with transparency to both internal and external stakeholders
- Ability to communicate clearly and proactively when providing updates and addressing issues
- Comfortable working with HTML, CSS, and minimal JavaScript
- Ability to understand our customer and how their business operates in order to best configure our software
- Efficient delivery with strong attention to detail and deadlines
- Knowledge of web accessibility guidelines
- Legally authorized to work in the US
- Experience using tools such as Checkfront, Google Apps, Zendesk, JIRA, HubSpot
- Fluency in other languages
- Working knowledge of CMS integrations, HTML, and CSS
- A company that values work-life balance
- Extended health benefits and EAP program
- Parental benefits
- Professional development allowance
- The chance to be part of a dynamic and innovative company that is making a difference in the tour and activity sector
- Be a trusted guide; We are responsible for finding the right outcomes for our customers and our people. We are consistent and dependable partners to those that rely on us
- Shape the future; We are relentlessly curious, continually finding ways to innovate and improve the status quo. We create our tomorrow, rather than waiting for it to come to us
- Be proud of the journey; We practice deep integrity and respect in each decision, interaction, and relationship. We measure ourselves not only by outcomes, but by the path taken together
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Salary : $55,000 - $65,000
