What are the responsibilities and job description for the Patient Liaison (Greeter) position at Rezolut?
Hudson Valley Imaging, a Rezolut company, is seeking a Patient Liaison to join our team!
Who is Rezolut?
Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.
We provide high-quality, cost-effective, fixed-site outpatient diagnostic imaging as well as mobile imaging and health services. In each of our regions, we are the best in radiology, offering all radiology services!
Job Summary
The Patient Liaison is responsible for ensuring a positive patient experience and accurate workflow for the front desk.
Our ideal teammate:
- Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally.
- Will work under general guidance with some expectation of autonomy.
- Has excellent verbal and written communication skills and strong attention to detail.
- Has the ability to prioritize tasks and to delegate them when appropriate.
- Acts with integrity, professionalism, and confidentiality.
- Can work in a fast-paced, patient focused environment with heavy call volume.
- Is committed to quality patient care and exceptional customer service.
Essential Functions of a Patient Liaison
- Greet and register patients in a fast-paced radiology facility.
- Welcome Patients and provide contact information for lab if needed
- Tag the patient as “arrived” and put their information on the clipboard
- Notify technologist if patient arrives late
- If a registrar is available, seat the patient with them.
- If everyone is busy, have the patient seat in the waiting room
- If the registrar is on the phone, you can still seat a patient at their desk and inform the patient they will be with them shortly.
- Keep track of registrar breaks
- Greeter is to go to the waiting room and call patients then escort them to the registrar’s desk.
- Always keep the record on the sign in sheet up to date
- Make management aware of any issues with patient interactions, getting patients seen on time or workflow
- Assist with medical record request
- Answer phones, find out why patients are calling, place on hold and put in queue
- Assist with patients arriving to obtain test prep
Education and Experience
- High School degree or equivalent.
What We Offer
- Immediately accrue PTO as you work! (Full Time)
- 6 Observed Holidays
- Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
- 401(k) Retirement plan
- Employee Assistance Program
- Rezolut University, a career pathways program to help further your career!
Position Type/Expected Hours of Work
- Full Time
