Technical Support Analyst

Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently, we are searching for an Technical Support Analyst 1 to fulfill an immediate full-time vacancy.

**This is an onsite position located in Birmingham, AL.<>What You ll Be Doing:

This role centers around exceptional customer service and the ability to handle high call volumes while providing effective troubleshooting and resourceful problem-solving. The ideal candidate will thrive in a fast-paced environment while maintaining a professional and supportive demeanor. You will be the first line of support, tasked with addressing technical issues promptly and ensuring a seamless resolution process.

<>Key Responsibilities:

• Handle a high volume of live calls daily while maintaining professionalism and empathy.
• Leverage effective listening skills to understand and address user concerns thoroughly.
• Apply strong troubleshooting skills to resolve technical issues on the first call whenever possible.
• Demonstrate resourcefulness and sound judgment, knowing when to escalate issues to appropriate teams.
• Ensure all service requests and incidents are properly documented and tracked in the Service Desk ticketing system.
• Provide technical support for equipment configuration, setups, and related IT needs.
• Collaborate with IT and IS teams to resolve escalated technical challenges.
• Fields incoming calls to the Service Desk queue and provides necessary triage, support, and direction
• Documents all requests in the Service Desk ticketing system
• Provides initial end user support to all company employees across all lines of business
• Performs basic and elevated Service Desk functions and project assignments as a team member
• Collaborates with all IT and IS departments as required
• Adheres to operating policies and procedures

<>What You Bring:

• Minimum of one year in Service Desk or end-user support role with experience supporting/troubleshooting hardware, desktop applications, and/or other end user support needs
• Excellent knowledge of Desktop operating systems (Windows 10), Windows applications including the MS Office Suite and Outlook
• Experience providing live customer service in Help Desk, Call Center, or similar environment
• Minimum of one year system administration experience supporting Windows PCs in an Active Directory environment
• Working knowledge of Active Directory and user management
• Basic understanding of LAN/WAN technology
• Excellent knowledge of Windows, Microsoft Office and application software
• Strong analytical and organizational skills as well as excellent oral and written communication skills
• Relates well with others and builds effective business relationships
• Ability to extract clear and meaningful information from ambiguous situations
• Experience with the following a plus: supporting remote users, remote control software, VPN, Citrix client, Google Application Suite
• Ability to stand or sit for long periods of time
• Ability to work flexible hours

<>Desired Qualifications:

• Certifications like A , Network , or Microsoft-related credentials are a plus.
• Experience supporting remote users, remote control software, Google Workspace, or Citrix is a bonus.

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult Group and a list of additional job openings, please visit our website at

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