What are the responsibilities and job description for the Customer Support Center Supervisor (Bilingual) position at Rezult Group?
Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Bilingual Customer Support Center Supervisor to fulfil an immediate vacancy.
Supervise, train, and develop a team of contact center bankers handling customer inquiries, complaints, disputes, and financial product services.
Key Responsibilities :
- Identify opportunities for service improvement, policy enhancement, and risk control.
- Provide regular feedback through 1 : 1 sessions, group coaching, and real-time guidance.
- Monitor and coach the team to exceed performance metrics.
- Boost team morale with engagement activities.
- Collaborate with leadership across departments to meet operational goals.
- Resolve customer, team, and operational issues.
- Ensure compliance with all state, federal, and banking policies.
- Support staffing and daily contact center operations.
Requirements :
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.
