Senior Director of Advisor Onboarding

Description

Are you experienced in leading operational and transitions teams, identifying opportunities for process improvement, managing transitions and guiding advisors through critical changes? In this critical role, you will act as the primary point of contact for advisors transitioning to RFG and as a hands-on leader driving the transition process. You will oversee each transition step to ensure efficiency, accuracy, and a seamless experience that positions new advisors for long-term success with RFG. If so, we want you on our team! At RFG Advisory, in this dynamic and impactful role, you will lead two teams, streamline our implement frameworks, and ensure the seamless processing of advisor transitions, setting the stage for their long-term success in the RFG Community.

The Senior Director of Advisor Onboarding is a leader and will lead two teams and oversee the full transitions processes, ensuring efficiency and alignment with company objectives. This role focuses on optimizing workflows, managing advisor transitions, and supporting advisors both during and after their onboarding process. The ideal candidate will have a strong background in operations, custodial processes, and transitions, ensuring smooth, structured onboarding and providing ongoing support for growth.

At RFG, we empower independent Advisors to grow their business on their own terms—without compromise. Our passion for delivering an exceptional client experience drives everything we do, and we go above and beyond to support our Advisors every step of the way. If you're dedicated to making a real impact and share our commitment to excellence, we want to hear from you!

Reports To:

• VP of Technology and Operations

Location:

• This position is located in Birmingham, AL. We offer a hybrid schedule 3 days in-office, 2 days remote.
• Remote work will be considered for the right candidate. If remote, regular travel to Birmingham will be required.

Key Responsibilities:

• Serve as the primary contact for new advisors, addressing questions and concerns to ensure a smooth transition experience.
• Lead, facilitate, and deliver weekly calls, providing strategic guidance to align advisors with timelines and goals.
• Lead two separate departments of leaders, driving performance, accountability, and continuous improvement in the transitions process.
• Collaborate with cross-functional teams to implement, adapt, and refine transition strategies for maximum efficiency and effectiveness.
• Proactively understand the unique needs of each advisor and the firm, leveraging deep industry knowledge and research to offer tailored solutions.
• Stay informed on industry trends, regulations, and innovative models to evolve and influence transition strategies continuously.
• Identify process gaps and areas for improvement, offering actionable insights that enhance overall efficiency and advisor satisfaction.
• Develop and maintain a streamlined, structured process that supports seamless advisor transitions, ensuring all advisor needs are anticipated and met.
• Oversee asset tracking and quality control to ensure accuracy and smooth onboarding throughout the transition.

Company Overview:

RFG Advisory is an innovator in the wealth-management industry. Recognized by Forbes/Shook Research as a Top 100 RIA in America, by Investment News as a 2021, 2022 and 2024 Best Places to Work for Financial Advisers, and by Wealth Management.com as Top Non-Custodial RIA Support Platform of the Year in 2022, our team of A-players have a servant heart and a warrior mindset. Our success is driven by a team of professionals from a diverse spectrum of industries who work together to foster the independence of Financial Advisors across the country. Disclosure: www.rfgadvisory/awards

This is a great opportunity to be a part of a growing team in a fast-paced and changing industry. Our most recent Net Promoter Score among our corporate team is a 93 with 100% participation and with our Advisor NPS is 85 versus an industry average of 44. Our team members consistently comment about our culture, teamwork, support of leadership and executive team, and the collaboration that happens amongst our functional teams. So, if you are looking for a fun group of people to work within an ever-changing, never- a-dull-moment organization, please apply!

Salary and Benefits:

• Competitive Salary Annual Bonus based on growth
• Generous PTO, Company Holidays & Charitable Workday
• Health, Dental and Vision Insurance with company stipend
• 401(k) Safe Harbor contribution
• Company-sponsored Short-term and Long-term Disability Life Insurance
• Voluntary Life Insurance, Accident, Cancer and Critical Care coverage for you and your dependents
• Dependent Care FSA, Medical FSA and HSA with qualifying medical plans
• Parental Leave
• Surface Pro Home setup
• Continuing education and professional development support
• Loads of awesome RFG Swag!

Requirements

Qualifications:

• Bachelor’s degree or work experience equivalent
• Minimum of 10 years of experience in financial services, with 5 years of proven experience in an operational leadership role.
• Experience in custodial operations and/or advisor transitions is required. (Fidelity, Schwab, and Pershing Custodian experience preferred.)
• Project management experience is a plus but not required.

Skills:

• Ability to lead, own, develop and implement effective processes and procedures that will drive results.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and guide a team toward success.
• Ability to effectively lead and develop team members.
• Strong organizational skills and attention to detail.
• Exceptional organizational skills with the capability to manage both short-term tasks and long-term objectives concurrently.
• Demonstrated ability to cultivate substantial, collaborative relationships with cross-functional teams.