Account Manager

Job Summary

We are seeking a highly motivated and experienced Account Manager preferably with an existing book of business to join our dynamic team. The Account Manager is a vital member of our logistics team, responsible for generating sales, building a robust book of business, and managing the transportation process from start to finish. This role requires exceptional relationship-building skills, proactive problem-solving, and an unwavering commitment to customer service. You will collaborate with internal and external stakeholders to ensure seamless execution of shipments, maintain client satisfaction, and drive revenue growth through both sales activities and efficient operations.

Responsibilities and Essential Functions

Sales and Relationship Building:

• Initiate contact and establish strong relationships with potential customers to build a robust book of business.
• Aggressively work accounts through the sales cycle, including initiating contact, building relationships, qualifying opportunities, closing deals, and onboarding clients.
• Build and maintain sustainable relationships with customers and carriers to foster long-term partnerships.

Operational Management:

• Manage daily shipment activities to ensure timely pickups and deliveries which could extend beyond normal working hours.
• Schedule appointments and coordinate shipments from origin to destination.
• Recruit, vet and develop your own carrier base to meet your customers’ requirements.
• Resolve shipping issues professionally and efficiently to maintain high service standards.

Communication and Negotiation:

• Negotiate prices with customers and carriers, balancing Company required profitability and customer satisfaction.
• Secure minimum $4,500 in weekly sales margin.
• Provide clear, proactive communication to all stakeholders, both internally and externally.
• Handle all client interactions, including calls, emails, and voicemails, with professionalism and promptness.

Data and Task Management:

• Accurately document and manage all shipment details and customer interactions in internal systems.
• Complete data entry, transaction updates, and file maintenance to ensure records are current and accurate.
• Become the subject matter expert on all tasks related to your accounts.

Problem Solving and Customer Service:

• Proactively identify and resolve issues to ensure continued client satisfaction and revenue growth.
• Monitor account performance and address potential concerns before they escalate.
• Deliver exceptional customer service to uphold the company’s reputation.

Knowledge, Skills, & Abilities

General Competencies:

• Strong negotiation skills with the ability to handle conflicts professionally.
• Exceptional attention to detail and organizational skills to manage multiple priorities.
• High energy and a strong work ethic to excel in a fast-paced environment.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills for clear, effective interaction across all platforms.
• Ability to build trust and maintain relationships through professional and pleasant interactions.
• Critical thinking and problem-solving skills to navigate complex situations effectively.

Required Qualifications

• Availability to work full-time, 100% in-office.
• Proven track record of success in managing client accounts, developing long-term relationships, and delivering outstanding customer service.
• Proven ability to manage multiple priorities in a dynamic environment.
• Self-directed with minimal supervision required to solve problems and meet objectives.

Work Environment

• Work is performed in an office setting with standard equipment.
• Requires sitting for extended periods and frequent communication via phone, email, and text.

Fast-paced, deadline-driven environment with potential for high-pressure situations.

Job Type: Full-time

Pay: $58,656.00 - $75,556.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Uncapped commission

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Logistics: 3 years (Preferred)

Ability to Commute:

• Denver, CO 80216 (Required)

Ability to Relocate:

• Denver, CO 80216: Relocate before starting work (Required)

Work Location: In person