What are the responsibilities and job description for the Branch Support Manager- REMOTE position at RFR US?
What we do:
Rain for Rent moves water every day. We are the leading provider of temporary liquid handling solutions and are known for our systems engineering expertise, ability to tackle complex jobs cost effectively, and providing high value to organizations with critical liquid management issues. Our experienced teams, backed by skilled engineers, are continually working to redefine what is expected from a liquids handling provider by developing new equipment and harnessing technology for the most demanding environments. Our Rain for Rent solutions exceed customers’ expectations for service and quality for their water-handling, irrigation and temporary liquid-storage problems. We strive to effectively and efficiently complete projects safely, on time and the right the first time.
To learn more about us please check out our website here.
Rain for Rent employees are proud to work for this family-owned business. In May of 2024, the company celebrated 90 successful years of business. We are committed to providing consistent, quality products and services to customers across the U.S., Canada and the UK from more than 70 locations. Honesty and integrity are valued at Rain for Rent and employees are committed to exceeding expectations for service and quality to our customers.
Branch Support Manager (BSM) works with branch management to review, document, and assess branch operations and to develop action plans and supervises their implementation. The BSM trains, supervises, and coaches less senior Systems and Branch Support Analysts.
**Ideal Candidate will live within 1 hours of a Rain for Rent Branch**
Essential Duties and Responsibilities:
Includes the following, other duties may be assigned:
- Conduct branch visits to review, document, and assess branch systems and operations in order to increase branch operational efficiency.
- Develop and implement process improvement plans in branch operational and administrative functions.
- Issue written branch visit reports with improvement plan and calendar
- Prepare financial and statistical reports for analysis.
- Interview and make recommendations for hiring Branch Operations Managers, Branch Administrators, and other administrative personnel.
- Investigate and respond to branch inquiries regarding all aspects of branch administration.
- Create new policies and procedures for administrative and operational functions as needed.
- Provide on-site training at branch locations and periodic corporate meetings.
- Develop training materials used in conjunction with branch on-site training and periodic corporate meetings.
- Reviews documentation, assessments, and process improvement plans and calendars prepared by branch specialists.
- Train and coach personnel.
- Ensure Instruction/Policy Manual is updated timely.
- Must be able to travel up to 3 weeks each month
Outcomes
- Accurately document systems and procedures.
- Issue accurate and timely assessments and improvement plans and calendars.
- Issue accurate and timely branch visit reports.
- Follow-up to ensure timely and appropriate implementation of improvement plans and new policies and procedures.
- Identify and implement new policies and procedures as appropriate.
- Complete periodic staff assessments and reviews as required.
- Complete research and special projects as assigned
Additional Responsibilities
- Promote a safe, accident and environmental incident-free workplace.
- Ensure the highest level of honesty, accuracy, and integrity to the functions under his/her supervision
- Meet or exceed safety, operational, profit and departmental matrices objectives
What we offer:
- Comprehensive employee benefits package, including medical, dental, vision, and a matching 401(k) plan
- Career advancement through company-sponsored training and development
- Competitive base salary
- Nine paid holidays and a comprehensive paid time off program
- Tuition reimbursement benefits
- Pet Insurance and so much more
Rain for Rent is also proud to support our veterans and has earned the 2025 Military Friendly® Employer (MFE) Gold designation. When you join the Rain for Rent team, you will have the opportunity to make friends in the course of doing good business and can contribute positively to your community. The choice is easy. Join the Rain for Rent team today.
**Rain for Rent does not accept 3rd party applicants**
Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.
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