Senior Field Service Representative

Job Description:

• The primary purpose of the position is to provide direct on-site emergency service, preventive maintenance and installation support to end user customers while ensuring the highest levels of customer satisfaction.
• The position is also responsible for assisting in reaching Service Zone Revenue targets with work group sales responsibilities ranging from 1 to 2 MM dollars and to communicate product sales opportunities to Sales and Applications team's members as needed.
• Willingness to acquire and use sales skills is a must.
• Difficulties include extensive travel (50000 to 75000 driving miles per year), working with contaminated products, exposure to X-rays and Magnetic fields, sick patients and the need to lift heavy equipment (over 50lbs). Typical workweek approaches 50 hrs and on-call duty as needed by Zone Service manager.

Responsibilities:

• Perform preventive maintenance, repairs and installation at end user customer sites using approved documentation.
• Schedule and organize own work activities, ensure efficient operations
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment
• Price service calls, offering discounts or converting to full contracts when needed
• Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and dealers to finalize and ask for the order.
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities in given territory.
• In some cases, generates customer interest and communicates to Service Marketing Representative
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities
• Maintain company car and tools in good working order valued at $35-$45K. Ensure oil changes, tire rotation, etc.
• Ensure all proprietary info is safe guarded from non-Client personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys etc.
• Assisting in on the job training and mentoring for new hires
• Serve as a role model example to new hires for delivering 100% customer satisfaction, technical excellence, & outstanding financial results
• Utilized to help resolve difficult/intermittent technical problems
• Relied upon to be zone champion for new product launch support

Requirements:

• High school / GED
• Troubleshooting electronic/electrical devises
• Soldering Skills
• Basic knowledge of Microsoft Office Applications
• Ability to read and interpret technical manuals and schematics
• Working knowledge of inventory management skills.
• Must hold a current, valid, and unrestricted driver's license
• Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off hours as required to support a 24/7schedule
• Able to lift and/or push over 30 pounds
• Able to stand and walk for extended periods of time
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time

Preferred:

• Associates degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline
• Basic knowledge of SAP 2 to 4 years
• Previous Medical electronics background 2 to 4 years
• Troubleshooting electronic/electrical devises 2 to 4 yrs
• Soldering Skills 2 to 4 yrs
• Basic knowledge of Microsoft Office Applications 2 to 4 yrs
• Ability to read and interpret technical manuals and schematics 2 to 4 yrs