Collections Coordinator

Corporate Services

Hybrid up to 3 Days Onsite

Full time

Irvine California United States

Corporate Services

Corporate Services

City

Irvine

Country

United States

State/Province

California

About This Role

Responsible for ensuring that RGP receives payments from clients as close to contracted terms as possible. The duties include monitoring the respective AR Aging to identify outstanding balances that are coming due, contacting customers or business partners to notify them of overdue payments and working to resolve any issues, and documenting all collection activities.

What You Will Work On

• Contact client to follow up on past due invoices, ensuring full coverage on the assigned portfolio
• Answer questions customers have about statements or outstanding balances
• Document all actions taken to resolve receivables to payment on your aging and within Workday PSA
• Assign tasks within Workday PSA for all follow-up actions
• Assess receivables, identifying potential issues and coordinating resolution with the client and/or CDIs (Sales Account Rep) and Business Operations, following the documented Accounts Receivable Escalation Path
• Communicate potential issues to the Business Operations and Revenue Teams and/or requesting assistance for resolution
• Reconcile discrepancies with Vendor Management System (VMS) data and RGP data
• Providing periodic statements to client to supplement collection activities, updating the status on all past due receivables
• Review the A/R aging with the Revenue Team (sales) and monitoring their clients’ A/R balances on an on-going basis
• Support monthly calls with the Revenue Team Leaders to review problematic accounts
• Maintain an acceptable Days Sales Outstanding (DSO), and minimizing the write offs of uncollected accounts
• Identify at-risk items and raising to the Collection Supervisor to ensure they are included on the Watchlist and quarterly reserve if appropriate
• Evaluate credit worthiness of new clients and providing a credit review and recommendation to the Business Operations Team
  
  

What You Will Bring

• High School Diploma; Some college-level coursework preferred
• Strong customer service and problem solving skills
• Ability to work independently, follow procedures and pay careful attention to detail
• Excellent verbal and written communication skills in a professional environment
• Proficient in MS Excel
  
  

What You Can Expect

• All Compensation is commensurate with employee qualifications, experience, and other factors, including geographic location, market, and operational factors.
• Base Pay Range: $50,000 - $55,000
• Other Compensation: Incentive Compensation
• Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, 18 Days of Paid Time Off Per Year, 8 Paid Holidays, Paid Sick Time (in geographies where legally required)
• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies, and qualities that set our team apart.
  
  

What We Do

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand talent, next-generation consulting, and outsourced services to support organizations at every stage of their growth journey. Trusted by Fortune 100 companies and emerging disruptors alike, we challenge conventional ways of working, drive growth, and pave the way for long-term success through bold innovation and fearless collaboration.

Our values guide everything we do and strengthen our commitment to people. By combining smart processes, human-centered design, and advanced technology, we celebrate our team's excellence and ensure we grow together. We believe in the power of continuous learning and development to drive both individual and organizational success. It’s time to rethink how work gets done. Dare to Work Differently® with RGP.

RGP is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, or any other legally protected trait and encourage all applicants to apply. 

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RGP Awards and Accolades

2022

Forbes

World's Best Management Consulting Firms

2021

Forbes

America's Best Mid-Sized Employers

Forbes

Best Management Consulting Firms

2020

Forbes

America's Best Mid-Sized Employers

Best Companies Group and Texas Monthly

Best Companies to Work For in Texas

2019

Forbes

America's Best Mid-Sized Employers

Best Companies Group and Texas Monthly

Best Companies to Work For in Texas

Netsuite

BPO Partner of the Year