What are the responsibilities and job description for the Associate, Customer Experience position at RH?
Job Description
RH is about elevating taste, and scaling it has far-reaching implications. Our brand attracts top talent in the industry, amplifying their work and rendering it more valuable across our platform. This enables us to curate a luxurious collection of home furnishings globally.
We believe people are our greatest asset. We value those with high energy, who can energize others, smart individuals with creative perspectives, and driven problem-solvers. Team players who prioritize what's right over who's right thrive at RH.
RH is about elevating taste, and scaling it has far-reaching implications. Our brand attracts top talent in the industry, amplifying their work and rendering it more valuable across our platform. This enables us to curate a luxurious collection of home furnishings globally.
We believe people are our greatest asset. We value those with high energy, who can energize others, smart individuals with creative perspectives, and driven problem-solvers. Team players who prioritize what's right over who's right thrive at RH.
Your Responsibilities
- Embody RH's vision, values, and beliefs daily.
- Represent the RH brand through polished communication, personal appearance, and professionalism.
- Engage with customers to identify needs and partner them with suitable associates for unparalleled service.
- Collaborate with cross-functional partners and leaders to ensure customer needs are met and exceeded.
- Become well-versed in RH product offerings, processes, and systems to build brand loyalty and revenue.
- Innovate with an entrepreneurial spirit and passion for building relationships.
- Qualify and educate potential design customers on RH Interior Design services.
Requirements
- 1 years of experience in Customer Service, high-end furniture, and luxury retail preferred.
- Poise and confidence to interact with high-end customers while maintaining confidentiality.
- People and relationship-driven.
- Driven to deliver first-class service and exceed customer expectations.
- Able to recognize and respond to multiple priorities.
- Exceptional analytical, problem-solving, and decision-making skills.
- Strategic, highly organized, and results-oriented.
- Excellent verbal and written communication skills.
- Commitment to Quality with exceptional attention to detail.
- Proficiency in Mac Operating System, IOS devices, Microsoft Office, Salesforce, and Google Applications.
- Will to work a flexible schedule, including evenings, weekends, and holidays.
About Us
RH is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other protected status.
