What are the responsibilities and job description for the Performance Administrator position at RHC Group Management LLC?
Why Revere Medical:
Revere Medical gives new life to clinics in need of tools resources, and support so they can start delivering the personalized care their communities deserve. We’re committed in supporting our colleagues by offering competitive benefits that contribute to your overall well-being.
Position Purpose:
The Performance Administrator works in collaboration with provider practices and the performance team with a focus on improving quality and risk adjustment capture and accuracy in patients. This is position is based in Richardson, TX and works in with collaboration with the Regional Performance Manager and will be responsible for reviewing the status of office visits for patients and coordinating office visits via telephonic patient outreach.
Key Responsibilities:
- Works collaboratively with assigned Performance staff, Office Managers, and practice staff to coordinate improvement efforts related to overall performance. Reviews office scheduling tool (typically Athena and eCW, but other EHRs as needed) to determine status of patient office visits and coordinates patient visits via telephonic patient outreach and online scheduling / transfer to practice (using phone system and an excel-like tracking tool). Performance Administrator will be held to performance metrics associated with this body as determined by their supervisor / manager.
- Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group's achievement of goals, and to help foster a positive work environment.
- Provides proactive and excellent customer service by outreaching to patients and/or receiving inbound call from patients to schedule necessary appointments to achieve positive patient outcomes.
- Ensures compliance with all applicable Federal, State and/or County laws and regulations related to coding and documentation guidelines for Risk Adjustment and HEDIS measures.
- Ensures the highest levels of customer service when interacting with patients, including the use of scripting and best practices to engage with patients.
- Ensures standards of care are held when managing PHI, as this role is coordinating office visits for screenings.
- Other duties, as assigned.
Education:
- High School Diploma or GED, Associates Degree preferred
Work Related Experience:
- A minimum of two years of physician practice or customer service experience preferred
Specialized Knowledge:
- Microsoft Office, strong knowledge in Excel
- Electronic Medical Record experience preferred
About Revere Medical:
At Revere Medical we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider led services that improve patient outcomes and strengthen communities.
Benefits Offered:
Medical coverage (with discounts for using services through Revere), HSA with company contribution, Dental, Vision, Retirement plans, Life and Disability Insurance and much more!
Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.
