What are the responsibilities and job description for the Float MA/NURSE for DALLAS/PLANO/FRISCO/FLOWER MOUND position at Rheumatology Associates?
POSITION TITLE: Float MA/Nurse for Dallas/Plano/Frisco/Flower Mound
Job Summary:
The float MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The float MA will address patient clinical questions, explaining/documenting laboratory results and pathology results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.
Minimum Job Requirements:
Education and Experience:
- High school Diploma
- Medical Assistant office experience
- EMR experience required
- E Clinical Works experience preferred
- Travel is required
Essential Skills and Abilities:
- Ability to keep accurate records
- Competent organizational skills
- Ability to handle stressful situations
- Ability to meet deadlines and multitask
- Excellent oral/written communication skills
- Excellent interpersonal skills
- Understanding of the anatomy of the skin
- Dependable and capable of being on time
- Empathetic with patient’s needs and concerns
- Positive and professional attitude
- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives
Primary Duties:
- Travel between offices to aid in coverage
- Answering phone calls and voicemails
- Answering patient clinical questions
- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment
- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment
- Prepare/send consultation letters with results or recommendations to referring physicians
- Locate laboratory results not yet in the patient’s medical records
- Explaining/documenting laboratory results and pathology results
- Calling in prescription refills
- Explaining procedures and treatments
- Initiating prior authorizations
- Schedules appointments and urgent visits as appropriate
- Documenting all information into the computer system
- Maintaining confidentiality of all patient information
- Adheres to policies/safety practices
- Performs other duties as assigned
Job Type:
Full-time
Experience:
Medical Assistant: 2 years
Certification:
Medical Assistant: 2 years
Education:
High school diploma or equivalent
Benefits:
We offer excellent comprehensive benefits package, including paid vacation and holidays; medical, dental, vision, disability & life insurance, and 401k with a company match once employee is vested.
