Apartment Resident Manager

The Apartment Resident Manager at Havenwood is responsible for the overall management and daily operations of this 50-unit scattered-site HUD property. Key responsibilities include overseeing leasing activities, coordinating maintenance, ensuring compliance with HUD regulations, and fostering a safe, supportive living environment for residents. The Manager plays a vital role in upholding property standards and delivering exceptional service, particularly to seniors and low-income residents. This position includes an on-site apartment for the Manager.

Duties And Responsibilities

Property Management

• Supervise and manage the day-to-day operations of Havenwood, ensuring the property is well-maintained and safe.
• Coordinate maintenance and repair activities with the maintenance team and external contractors, ensuring the timely resolution of work orders.
• Conduct routine property inspections to maintain cleanliness, safety, and compliance with local regulations.
• Oversee unit turnovers, ensuring that apartments are prepared for new residents in a timely manner.
• Enforce community rules and policies, creating a peaceful and supportive living environment for all residents.
  
  

Leasing and Resident Relations

• Serve as the primary point of contact for prospective residents, providing information on available units, lease terms, and community amenities.
• Conduct property tours, screen rental applications, and assist with lease execution, ensuring compliance with affordable housing regulations.
• Facilitate the move-in and move-out processes, conducting inspections and preparing necessary documentation.
• Address resident inquiries and complaints in a professional and timely manner, resolving conflicts and fostering positive relationships.
• Promote resident retention through engagement, effective communication, and community-building activities.
  
  

Compliance and Record Keeping

• Ensure compliance with HUD, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Maintain accurate resident files and property records, ensuring they are audit-ready.
• Stay informed of changes in affordable housing regulations to ensure the property remains compliant with all relevant laws and policies.
• Assist with regulatory audits and inspections by providing necessary documentation and reports.
  
  

Financial Management

• Assist with rent collection, managing delinquencies in accordance with affordable housing guidelines.
• Work with the Regional Property Manager to manage the property’s operating budget and control expenses.
• Assist in preparing financial reports and occupancy reports for RHF and regulatory agencies.
  
  

Qualifications

Education and Experience

• High school diploma or equivalent required; or equivalent experience in property management, business administration, or a related field preferred.
• Minimum of 2 years of experience in property management, preferably in affordable housing or senior living.
• Experience working with HUD and other affordable housing programs preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.
  
  

Skills And Abilities

• Strong organizational and multitasking skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the capacity to resolve resident concerns professionally.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to work independently and as part of a team, with strong leadership skills.
  
  

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Ability to work a flexible schedule, including occasional evenings and weekends.
• Must pass background and reference checks in accordance with company policy.
  
  

Physical Demands and Work Environment

• Work involves walking, standing, and occasional lifting when conducting property inspections or assisting with unit turnovers.
• Must be able to sit or stand for extended periods and use office equipment.
• The work environment typically includes a combination of office and on-site tasks, with occasional exposure to outdoor elements during property inspections.
  
  

Compensation

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for this position is $18.00- $20.00 per hour.

Benefits

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance
  
  

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.