What are the responsibilities and job description for the Customer Service Coordinator position at Rhinehart Finishing, LLC?
BASIC FUNCTIONS:
- Excellent communications skills, both verbal and written
- Highly ethical and trustworthy
- Team player with good people skills
- Highly organized
- Computer proficient: Microsoft Excel, Word and Typing
- Analytical Skills
- Problem solving
- Great phone etiquette
- Conflict resolution / Able to interpret customer needs and respond accordingly.
POSITION REQUIREMENTS:
- Gather accurate customer information, specifications, needs, timing, etc.
- Follow up with Production throughout the day to ensure schedule completion for the day; communicate any delays with the Customer or respond to request for status/expedites from customers in a timely manner, coordinate with the Production Team to get those commitments.
- Complete a daily walk-through of plant to check and maintain Product On-Hold List such as waiting on Purchase Orders, TPI, Racking Diagram, etc. Communicate with the appropriate team member.
- Request Purchase Orders from Customers
- Assist with sending Proof of Deliveries (POD) to Customers for each shipment once parts leave the dock; Ensure Truck Drivers Date and Time Stamp is on the paperwork when signing.
- Assist with Vendor Information
- Outsource Control; Request Outsource Order Acknowledgements, Monitor Lead Times, follow up on Status, Advise Shipping/Receiving Coordinator when Product is ready for Pick up
- Assist with New Product Launches
- Cold calls, Mailings, Referrals , Advertising in industry periodicals
- Assist with quote prep/completion and complete a follow up on previously submitted quotes to see if award will be given.
- Handle marketing via social media, tradeshows, industry periodicals
- Complete inventories as requested by the Chief Operating Officer
- Time Studies to ensure production efficiencies; gather data by observing on the production floor and using data input from production reports
- Maintain ISO Customer Satisfaction Chart & ISO On-Time Delivery Chart
- Filing as needed
- Other tasks as assigned by the Chief Operating Officer
Salary : $20 - $25
