What are the responsibilities and job description for the Sales Support Coordinator position at Rhino Tool House?
Sales Support Coordinator
About Rhino Tool House:
Rhino Tool House is a family of innovative brands committed to delivering top-tier manufacturing solutions that prioritize quality, safety, and productivity. Our mission is to provide exceptional service, empower our customers to enhance their operations, and promote safe, efficient work environments. We take pride in identifying the world’s best manufacturing solutions and offering them with local expertise to ensure customer success.
Join a dynamic, industry-leading team dedicated to delivering outstanding service and forging lasting partnerships with our customers.
Position Overview:
As a Sales Support Coordinator, you will play a vital role in supporting the sales process across various functions, ensuring a seamless experience for our clients and internal teams. Working alongside our Sales Engineers, you will assist in providing world-class manufacturing solutions by managing customer inquiries, preparing quotes, entering orders, and maintaining strong communication with vendors and internal departments to guarantee optimal customer satisfaction.
Key Responsibilities:
- Serve as the liaison between customers, the sales team, and operations, ensuring clear and effective communication at all stages of the sales process.
- Provide comprehensive support to Sales Account Executives, assisting in the smooth flow of the sales cycle from initial inquiry to final order.
- Respond quickly and professionally to customer inquiries, addressing their concerns and providing timely updates.
- Prepare and deliver accurate sales proposals, quotes, and orders, ensuring deadlines and customer specifications are met.
- Coordinate with suppliers to confirm product availability, lead times, and shipment statuses to keep customers informed.
- Collaborate with the operations team to ensure efficient and accurate delivery schedules, troubleshooting issues as they arise.
- Maintain detailed and accurate customer and vendor records in the company’s ERP system, ensuring seamless operations.
- Proactively monitor customer service metrics and ensure all service expectations are consistently met or exceeded.
Qualifications:
- Proven experience in customer service, with a strong ability to manage relationships and resolve issues efficiently.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a team-oriented environment.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects in a fast-paced environment.
- Exceptional problem-solving skills and keen attention to detail.
- Ability to work independently, manage time effectively, and meet deadlines.
- Strong analytical and negotiation skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Willingness to learn and master the RTH ERP system (Acumatica).
Benefits:
- Comprehensive medical, dental, and vision coverage.
- Company-sponsored 401(k) plan with matching contributions.
- Generous paid time off (PTO) policy: 15 days annually after the first year, increasing to 20 days after five years.
- A dynamic, fast-paced, and supportive work environment.
If you are passionate about customer service, thrive in a fast-paced setting, and have strong problem-solving abilities, we encourage you to apply for this exciting opportunity. Rhino Tool House offers a competitive salary, excellent benefits, and the chance to contribute to a leading company in the manufacturing industry.
Note: This job description is intended to provide a general overview of the role. Responsibilities may evolve based on the needs of the organization.
