Inside Sales Representative/Customer Service

RhinoLift Foundation Solutions is seeking a dedicated and motivated Inside Sales Representative with a strong customer service focus to join our team in Cornelius, NC. This role combines the responsibilities of sales and customer service, requiring an individual who is driven, detail-oriented, and able to foster positive relationships with customers. As part of our team, you'll play a key role in helping customers secure foundation solutions for their homes and businesses while providing top-tier service throughout the process.

What’s In It For Me?

• Health/Vision/Dental benefits available after the first of the month following 60 days of employment.
• Earned PTO
• 401K & Christmas Club

What Will I Be Doing?

Inside Sales:

• Contact potential customers to answer any questions, address concerns, and guide them through the decision-making process.
• Provide additional information about RhinoLift Foundation Solutions' services, products, and warranties as needed.
• Re-engage with leads who have not responded or who may have put off moving forward with services.
• Identify and resolve any objections or hurdles that may prevent the customer from committing to the service.
• Follow up with prospects to ensure closure of sales.
• Maintain and update customer records and sales data in our CRM system.
• Collaborate with field teams and technicians to ensure smooth project transitions and customer satisfaction.

Customer Service:

• Assist customers in scheduling site visits and consultations with field technicians.
• Provide exceptional customer service and support throughout the sales process, answering any questions regarding foundation repair, waterproofing, and related services.
• Address customer inquiries, concerns, and complaints in a friendly, efficient, and professional manner.
• Ensure customers are informed and confident throughout their experience with RhinoLift.
• Offer post-sale support, such as scheduling follow-up appointments, ensuring satisfaction, and coordinating warranty services.
• Maintain a positive relationship with customers to encourage repeat business and referrals.

Administrative Support:

• Prepare sales documents, contracts, and service agreements accurately and in a timely manner.
• Handle customer payments and ensure that all transactions are processed smoothly.
• Monitor customer satisfaction and address any concerns or issues promptly, ensuring a high level of customer retention.

Do I Have What It Takes?

• Proven experience in inside sales or customer service, preferably in the home services or construction industry.
• Strong communication skills, both verbal and written.
• Ability to build rapport and maintain positive customer relationships.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.
• Comfortable using CRM systems and Microsoft Office Suite (Word, Excel, Outlook).
• Self-motivated, proactive, and goal oriented.

Rhinolift provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.