What are the responsibilities and job description for the Technical Implementation Manager position at Rhizome Data?
Rhizome is seeking a Technical Implementation Manager who can lead Rhizome’s software implementations with our enterprise utility customers. The ideal candidate will have a strong background in B2B SaaS, deep knowledge of electric utilities, and model development who excels working and empathizing with Fortune 500 customers and highly technical stakeholders. Critical to the success of this role is being a reliable conduit between our technology and science team and the customer during software implementation, with an emphasis on providing high-quality service with complex projects. If you’re eager to dive into the nuts and bolts of the power sector, help implement one-of-a-kind modeling platform, and have a passion for applying your skills to solving tough challenges related to climate change, this is for you. This role will report directly to the CTO.
About Rhizome
Rhizome is at the forefront of developing decision intelligence technology at the intersection of climate science and infrastructure systems. Our team pursues this endeavor with the wisdom and steadiness of industry veterans, and the curiosity, grit, and energy of startup and technology enthusiasts.
Our climate resilience SaaS platform helps utilities, governments, and industries plan for greater resilience to climate change and extreme weather by applying AI to a vast amount of information that characterizes infrastructure assets and their vulnerability to extreme weather. Focused on the $500B resilience investment gap on the grid today, our mandate is simple : Help electric utilities proactively adapt to climate change by integrating cutting-edge climate-asset intelligence into their existing planning workflows. As the world experiences record-breaking climate-related impacts, especially related to grid failures, our platform identifies future extreme weather vulnerabilities on utility assets at high resolutions and empowers planners to optimize investment deployments that keep society safe during natural hazard events.
Roles and Responsibilities
- Project Management and Customer Deliveries
Be the point-of-contact and ensure timely delivery and implementation of Rhizome’s software platform, initially for electric utility customers.
Create and track metrics related to the implementation cycle and success criteria.
Collaborate with the technology team on delivery expectations, work plan, milestones, and timelines.
Support the business development team on sales and product marketing efforts, identifying potential customer needs and crafting solutions leveraging Rhizome’s technology platform to meet those needs.
Qualifications
We’ll pay extra close attention if you have :
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
Culture and Core Values
At Rhizome, we lead with compassion and empathy, aiming to understand before we help. Our thesis as technologists is that, in order to fulfill our mission to protect society from the impacts of climate change through intentional, intelligent infrastructure planning, we need to embark on a journey of respectfully listening, learning, and then problem-solving. This sentiment is represented through our core values :
Empathy : Understanding and relating to problems, customers, and each other, with humility.
Creativity : Exploring with curiosity and building with intention.
Aspiration : Striving for societal impact, personal fulfillment, and simply doing good work.
Tenacity : Pushing past barriers and the status quo with a sense of optimism and determination.
Service Excellence : Delivering high-quality outcomes for our customers, colleagues, and communities.
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