What are the responsibilities and job description for the Director of Service & Installation position at Rhoads Energy Corporation?
About the Company - Rhoads Air, the heating and cooling division of Rhoads Energy, has been providing customers in South Eastern Pennsylvania with comfort solutions for their homes for over 107 years!
About the Role - The Director of Service & Installation provides leadership and accountability to the daily service and install operations. The Director of Service & Installation advances the HVAC business in the areas of customer development, leadership, sales, products, and operational effectiveness.
Responsibilities
- Analyze internal operations and identify areas for process enhancement
- Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
- Monitor performance and take corrective measures when necessary, and prepare detailed updates and forecasts
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
- Provides strategic advice, manages HVAC division, and implements strategies to support the achievement of the organization's strategic and operational objectives.
- Execute and develop business plans with the expressed objective of building and increasing sales & operational excellence, competitive advantage, brand awareness, customer engagement, market share and profitability.
- Leads effort to identify product opportunities in specific market areas to improve customer experience.
- Develop, implement, and continuously optimize Standard Operating Procedures (SOPs) for all HVAC operations, ensuring consistent, efficient, and high-quality service delivery across installation, maintenance, repair and dispatch processes.
- Plans, executes, and monitors departmental and regional performance by tracking financial performance (P&L), operational efficiencies and sales performance using (or developing) metrics (e.g., sales, inventory turns, service level, gross profit, etc.) to drive operational improvements and bottom-line performance. KPIs to include the following: callback rate, cost per call, labor utilization rate, installation callbacks rate, sales revenue, lead conversation rate.
- Motivates and mentors’ direct reports, fosters and develops leadership talent, and is actively involved with succession planning and talent development.
- Continuously improves the processes used to deliver outputs
- Completes other duties as assigned
Qualifications
- Prior Director-level leadership and strategic planning experience
- Supervisory management experience in multi-location operations
- Supervisory management experience with multi-level managers
- Experience in P&L responsibility including budget overview and cost controls
- Superior analytical and planning skills
- High integrity, self-awareness, and authenticity
- Excellent communication skills, including ability to communicate complicated financial information in a simple and accessible manner
- Excellent follow-through skills: ability to multitask, establish and rearrange priorities, and maintain focus
- Proficiency with Microsoft Excel with working knowledge of v-lookups and pivot tables
- Ability to work with confidential information
Applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age or sex.