Manager, Quality Systems

The Manager, Quality Systems, is responsible for managing and maintaining the organization’s Quality Management System (QMS) in compliance with industry regulations and standards. This role leads quality initiatives, manages internal and external audits, and ensures continuous improvement in quality processes and practices to enhance product and service quality. The Quality Systems Manager collaborates with various departments to ensure quality objectives are met and customer satisfaction is achieved.

Check out the role overview below If you are confident you have got the right skills and experience, apply today.

DUTIES AND RESPONSIBILITIES

• Quality Management System (QMS) Oversight : Develop, implement, and maintain the Quality Management System (QMS) in alignment with regulatory standards (e.g., ISO 9001, contractual requirements).
• Compliance Management : Ensure that the organization complies with relevant regulatory, legal, and customer-specific requirements related to quality systems and standards.
• Audit Management : Plan, coordinate, and manage internal and external audits (ISO, customer, etc.), including the preparation and response to audit findings and corrective actions.
• Continuous Improvement : Lead continuous improvement initiatives by identifying and implementing process improvements to enhance product quality, reduce costs, and increase operational efficiency.
• Documentation Control : Oversee document control systems, ensuring that all quality-related documents (SOPs, work instructions, protocols) are current, accessible, and appropriately reviewed and approved.
• Non-Conformance and CAPA Management : Manage the investigation, root cause analysis, and corrective and preventive action (CAPA) processes for non-conformances and deviations.
• Training & Development : Develop and deliver quality-related training programs to ensure staff compliance with QMS and quality procedures.
• Risk Management : Implement risk management processes to identify and mitigate quality risks, ensuring proactive quality assurance throughout the product lifecycle.
• Supplier Quality Management : Collaborate with the procurement and supplier teams to ensure supplier quality standards and processes are adhered to, including supplier audits and performance evaluations.
• Reporting & Metrics : Track and report on key quality metrics (e.g., defect rates, audit results, CAPA status) and provide insights to senior leadership on quality performance.
• Cross-Department Collaboration : Work closely with departments such as production, engineering, and customer service to ensure that quality standards are met across all organizational functions.
• Customer Complaints Management : Oversee the resolution of customer complaints related to product quality, ensuring timely investigation and resolution to enhance customer satisfaction.

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Rhoads Industries, Inc. is an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, and disability.

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