Information Services Technician II

Position Status & Special Application Instructions

Position Status & Special Application Instructions

Posting Number

CS00550

RIC Position Number

5550-10000-1268

Benefits Eligible?

Section

Number of Positions Available

Anticipated Start Date or Semester

Posting Date

02 / 21 / 2025

Position Status

Restricted - C

End of Restricted or Limited Position

08 / 09 / 2025

Civil Service List

Closing Date

03 / 02 / 2025

Open Until Filled

Special Instructions / Information for Applicants

Candidates selected for further consideration may be required to complete a practical exercise. The exercise is a candidate screening tool which is typically used to access computer software skills specific to the job. Examples include but are not limited to Microsoft Word (mail merge, formatting, etc.), Microsoft Excel (charts, tables, formulas, etc.), and typing.

Upon hire, candidate may be required to arrange for an official transcript of highest degree earned to be mailed / transmitted directly from the institution to RIC.

General Information to Applicants

Posting Details

Classification Information

Salary Grade

320CA

Min Salary

51051

Max Salary

57110

Added Salary For this Position

FLSA

Non-Exempt

Branch of Service

classified

Labor Code

Council 94 Local 2879

AA / EEO / ADA Statement

As an Affirmative Action / Equal Opportunity institution that values and is committed to inclusion and expanding the diversity of its faculty and staff, the College invites members of protected classes, including minorities and persons with disabilities, to identify themselves as such at the time of application.

Position Information

Position Title

Information Services Technician II

Department Name

Admissions Office

Full Time / Part Time

full-time

General Statement of Duties

To perform responsible technical work providing information, publication, resource, reference and other statewide centralized information / library / communications services; to process data through electronic networks and the Internet using word processing, the World Wide Web (WWW) and other software programs; and to do related work as required.

Supervision Received

Works under the supervision of a supervisor with considerable latitude for the exercise of independent judgement and initiative; work is reviewed through conferences and reports.

Supervision Exercised

Supervises and reviews the work of technical and support personnel assigned to assist.

Scheduled Work Week / Hours / Area

35 hours per week

Admissions Office

Monday – Friday

8 : 30AM – 4 : 30PM

Position Overview

Established in 1854, Rhode Island College now serves approximately 4,800 Undergraduate students and 1,000 Graduate students in courses and programs both on and off campus. The oldest of the three public institutions of higher education that operate under the aegis of the Board of Governors for Higher Education, the College is supported by the State of Rhode Island as its only comprehensive college and is part of the system of public higher education which includes the Community College and the University. Rhode Island College is nonsectarian and coeducational. Over 80 offices and departments are housed on the campus, and about 300 fulltime faculty members contribute to the College’s mission to make its academic programs available to any qualified resident of Rhode Island who can benefit from its educational services.

The Information Services Technician II provides administrative and programmatic support involving independent judgment in the interpretation and application of existing procedures within the Office of Undergraduate Admissions. The Admissions Office is within the Division of Student Success and provides services to prospective students, and their families, during the recruitment and admission process. This position supports the Director, Office Manager, and admissions team, providing assistance with special projects and events, as well as supervision of student workers, and is expected to work collaboratively with on and off campus partners. This position is responsible for utilizing college-wide management information systems and program databases (PeopleSoft, Perceptive Content, Salesforce) to electronically input, maintain, and track student data, provide customer service and general information about the College, and direct student inquiries to the appropriate admissions representative; responsible for collecting all necessary documentation for JAA Intent to Enroll applicants; assist with the scanning and routing of admissions documents for review; and reviewing files of incomplete applications and report findings.

Reports To

Director, Admissions

Illustrative Examples of Work Performed

To perform responsible technical work providing information, publication, resource, reference and other statewide centralized information / library / communications services.

To process data through electronic networks using word processing, the WWW and other software programs.

To answer requests and provide information on a wide variety of services and programs.

To make important and routine contacts with the public, state officials, employees, etc.

To establish and maintain a publications schedule for agency publications in both electronic and printed formats.

To prepare information service documents for publications using various formats.

To compile and maintain web pages for publication on statewide web sites.

To participate in the design of agency web pages.

To prepare camera-ready copy for flyers, reports and other publications.

To update and maintain on-line files of current materials for distribution.

To answer questions regarding agency programs, policies and services.

To supervise and review the work of staff assigned to assist.

To do related work as required.

Education

Such as may have been gained through : graduation from a college of recognized standing including or supplemented by courses in computer science; and

Experience

Such as may have been gained through : considerable employment in a position providing information to the public or in a clerical position involving the use of word processing equipment and other software programs.

Or Combination of Education and Experience

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Or Combination of Education and Experience

Additional Required Qualifications

Knowledges Skills and Capacities

A working knowledge of state government, services and programs; a working knowledge of word processing and other computer applications; a working knowledge of the operation of computer equipment and peripherals and the ability to operate and make minor repairs to such equipment; the ability to organize and present data in formats applicable to user needs; the ability to compile reports; the ability to establish and maintain effective working relationships with staff, other governmental agencies and the public; the ability to supervise and review the work of technical and support personnel; and related capacities and abilities.

Preferred Qualifications

Experience with Perceptive Content, Salesforce, Microsoft Access, and PeopleSoft.

Bilingual.

Number of Employees Supervised