What are the responsibilities and job description for the Assistant Box Officer Manager position at Rhode Island FC?
JOB DESCRIPTION
Position: Assistant Box Office Manager
Department: Ticket Sales & Service
Classification: Full-Time (Exempt)
Location: Rhode Island (On-Site)
Reports to: Director of Ticket Sales & Operations
Department: Ticket Sales & Service
Classification: Full-Time (Exempt)
Location: Rhode Island (On-Site)
Reports to: Director of Ticket Sales & Operations
POSITION SUMMARY
Rhode Island FC is seeking an organized and detail-oriented Assistant Box Office Manager to oversee the daily operations of the box office. This position plays a critical role in ticketing operations, customer service, and staff supervision. Responsibilities include financial reconciliation, maintaining accurate records, managing the ticketing system, and ensuring a seamless experience for fans. The ideal candidate will be an effective leader with strong problem-solving skills and a passion for delivering outstanding customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Box Office Management: Supervise daily box office operations, including overseeing part-time staff, assisting with ticketing inquiries, and ensuring a smooth event-day experience.
- Customer Service Excellence: Train and monitor staff to provide high-quality customer service, addressing ticketing issues and concerns with discretion and professionalism.
- Ticket Sales & Operations: Maintain and update the computerized ticketing system, ensuring accurate seat mapping and availability for all events.
- Staff Development: Select, train, and schedule box office personnel, ensuring adherence to operational policies and exceptional performance.
- Financial Accountability: Safeguard ticket revenue by verifying daily sales reports, maintaining precise records, and making necessary deposits.
- Process Improvement: Contribute to the refinement of box office operations by making recommendations for enhancements and preparing reports for leadership.
- Community & Business Engagement: Assist with outbound communication to season ticket holders, corporate sponsors, and general patrons to strengthen relationships and drive sales.
- Professional Growth: Stay current with industry trends through self-directed learning, networking, and attending professional development opportunities.
- Additional Duties: Support Rhode Island FC’s overall success by performing other tasks as assigned.
SUPERVISION
The Assistant Box Office Manager reports to the Director of Ticket Sales & Operations, supervises part-time box office employees, and provides recommendations regarding hiring, promotions, and other personnel decisions.
QUALIFICATIONS
- Experience: Prior experience in customer service, ticketing, or box office operations.
- Technical Skills: Basic computer proficiency and familiarity with ticketing systems (training provided).
- Fast-Paced Adaptability: Ability to excel in a high-energy, event-driven environment.
- Background Check: Successful completion of a pre-employment comprehensive background screening.
- Work Authorization: Must be legally authorized or able to obtain authorization to work in the U.S.
PHYSICAL DEMANDS
- Ability to stand, walk, bend, kneel, and stretch for extended periods (up to 8 hours per day).
- Comfortable working in moderate to loud environments.
- Ability to speak clearly and communicate effectively in person and via telephone.
SCHEDULE
This full-time role requires availability for evenings, weekends, and holidays, with shift schedules varying based on event needs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
