Job Title : Assistant Clinical Manager / Program Administrator
Summary :
The Assistant Clinical Manager / Program Administrator is a first-line manager who collaborates with the Clinical Manager to direct nursing care, coordinate resources, and perform administrative activities while providing leadership and support to staff.
Responsibilities :
Patient Focus Core Behaviors :
The Assistant Clinical Manager collaborates and supports the healthcare team in delivering quality and fiscally responsible patient-focused care by :
- Providing / directing nursing care throughout the life span, considering the aging process, developmental, and cultural patterns in each step of the nursing process.
- Identifying and allocating environmental, technical, personnel resources needed to meet the needs of patients, family, and colleagues.
- Participation in quality assessment and improvement programs to evaluate the effectiveness of care delivered.
- Enhancement of unit behaviors through encouragement of education, implementation of new concepts, and technology.
- Providing leadership in developing policies, procedures, standards of care, and critical paths to promote positive patient outcomes.
Human Resource Management Core Behaviors :
The Assistant Clinical Manager facilitates, stimulates, and evaluates human resources to provide quality and cost-efficient patient care by :
Staffing the patient care unit to meet patient needs based on the patient classification system and resources available.Documentation and communication of staff performance with recommendations for quality and growth.Interdisciplinary collaboration to foster staff development.Development of unit staffing schedules to provide a fiscally sound and safe staffing pattern that meets patient and family needs and expectations.Conducting informational staff meetings to provide a positive environment conducive to change and progress in the healthcare field.Identifying staff educational needs and working with the Clinical Manager and Unit Teacher to promote learning.Identifying and resolving nursing care conflicts related to the unit.Contributing to unit staff appraisals and developmental goals.Assisting in the credentialing process and assessing compliance to unit standards.Collaborating with Nursing Faculty and students to meet educational needs.Respect for Rhode Island Hospital policies, procedures, including union contracts, and standards of practice.Participating in staff recruitment and retention.Implementation of disciplinary action with respect to Rhode Island Hospital Personnel Policies and Procedures.Financial Management Core Behaviors :
The Assistant Clinical Manager effectively utilizes resources to develop cost-efficient delivery of high-quality services by :
Critical Path development and utilization that provides quality, cost-efficient guides to patient care.Encouragement of financial conscientious staff with stimulation to participate in the development of cost-effective ideas and plans.Assisting in the development of capital and operational budgets defined for the unit.Encouragement of staff to develop and implement new concepts and technology into nursing practice.Developing unit staffing and scheduling to maximize personnel talent and potential.Monitoring staff compliance to schedule through weekly payroll.Departmental / Organizational Support Core Behaviors :
The Assistant Clinical Manager contributes to the organizational plan for the development of short- and long-term goals by :
Providing unit management coverage in collaboration with the Clinical Manager.Directing and supervising unit staff.Identifying and resolving nursing care conflict and problems related to the unit.Communicating the status of unit operations, activities, and issues to the Clinical Manager or appropriate discipline.Participating in unit management meetings and recommending fiscal / patient care objectives, standards, and goals.Chairing unit staff meetings in collaboration with the Clinical Manager.Collaboration with nursing faculty to facilitate students meeting educational needs.Participation in the formation of policy, procedures, standards.Participation on organizational committees.Compliance to Joint Commission standards.Clinical Practice Management / Development Core Behaviors :
To ensure the highest standards of patient-focused care, the Assistant Clinical Manager assists in advancing team participation by assisting the healthcare team to achieve and maintain clinical excellence by :
Remaining current on the latest concepts, techniques, and methods relative to areas of responsibility.Demonstrating flexibility and recognizing the needs for the overall organization.Collaborating with the healthcare team to foster communication with patients and family members to facilitate positive patient outcomes and discharge planning.Participation in professional organizations.Specialty Coordinator Responsibilities :
The role of Specialty Coordinator involves operational, financial, and communication efforts, including :
Reviewing daily schedules of surgical procedures, assessing patient care needs, and assigning staff accordingly.Collaborating with anesthesia floor coordinators to provide timely and appropriate care to add-on patients based on acuity.Coordinating with specialty coordinators to support the development and implementation of department-specific improvements / goals.Ensuring cases start at scheduled times and turnover times are within defined parameters. Providing reports to the OR Committee on a monthly basis.Responsible for efficient utilization of clinical and ancillary staff; monitors overtime and sick time.Participating in the development of department operational and capital budgets with specific emphasis on 'global' needs of the department.Keeping coordinators, staff, and PACU informed of schedule changes and pertinent information in a timely fashion.Keeping anesthesia floor coordinators informed about staff as it relates to completion of the surgical schedule.Informing surgeons about schedule changes impacting their scheduled time.Communicating frequently with patient significant others in the waiting room.Responsible for communicating relevant schedule information with off-shift and weekend staff.Verbal / written communication is simple, direct, and clear.Meets daily / or as needed with the Clinical Manager to communicate daily plans and discuss issues / needs, i.e., equipment, personnel, surgeon needs.Performance Standards :
The Assistant Clinical Manager ensures :
Equipment is maintained in proper working order and that malfunctioning equipment is removed from use and repaired or replaced.Compliance with departmental and regulatory standards, i.e., AORN, Joint Commission.Performing safety checks on schedule, i.e., crash carts, autoclave testing, etc.Daily clinical assignments based on staff level of experience and patient acuity.Assignment of staff to projects / committees to support department strategic and quality plans and follows through to ensure completion.Investigating and documenting concerns regarding personnel.In collaboration with the Clinical Manager, counseling staff when requested / indicated and implementing disciplinary steps when appropriate.Has input into hiring / terminating staff; performs performance reviews for all ancillary staff and has input into clinical staff evaluations.Responsible for ensuring appropriate, timely, and accurate use of incident reports, collating reports, and developing a monthly report.Assists with developing / maintaining policy and procedures.Recognizing trends and discusses trends with the Clinical Manager.Management Commitment is visible, accessible, and credible, builds positive working relationships. Is actively involved in supporting staff, i.e., by assisting with room turnover, coffee, and lunch breaks, etc.Morning report; timely schedule information sharing.
