What are the responsibilities and job description for the Supervisor position at Rhode Rockets Inc.?
POSITION SUMMARY
Supervises and coordinates activities of restaurant team members
during shift. Provides exceptional customer service to all guests who enter the restaurant and
provides a dining experience that exceeds expectations in the areas of cleanliness and food
quality. Ensures that the restaurant runs smoothly in the areas of guest relations and labor
cost.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Models superior Guest service skills for all staff to follow.
Supervises the staff to ensure their job is performed properly. Ensures Guest Promise is
being met by staff every shift, to include dancing, twirling straws and serving ketchup with a
smile.
Manages the restaurant’s cash in accordance with our Cash Handling Policy, procedures
and processes.
Handles Guest concerns “right here and now.” Each Guest transaction must be handled in
a way that spreads Johnny Rockets’ reputation in a positive manner.
Responsible for expanding or contracting labor based on the day’s business.
Oversees side work/preparation respective for both opening and closing shifts.
Maintains a positive and upbeat attitude toward Guests and co-workers. This is a service
position meaning that you are always servicing either an internal or external customer.
Working safely by using good judgment and following all company and OSHA regulations is
required.
For California employees only – maintain a valid Food Handler Card.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and six to twelve months’ related
experience and/or training; at least six months experience in Certified Trainer position.
Supervisor February 2014
Job Description
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos.
MATHEMATICAL SKILLS
Ability to add and subtract two-digit numbers and to multiply and divide by 10’s and 100’s.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral
or diagram form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this job, the employee will spend most of his/her shift standing
and walking, hearing and talking. Also the employee is required to use hands to handle or feel;
reach with hands and arms on a daily basis.
SUPERVISORY DUTIES
This position is responsible for supervising four to six employees per assigned shift.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
For the supervisor position, there are no real environmental conditions required by this job.