What are the responsibilities and job description for the Property Manager position at Rhodes Enterprises?
Description
At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.
Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.
Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.
Benefits of being a part of our Team include:
- Competitive Compensation including Bonus & Profit Sharing Programs
- Health Care - Medical/Dental/Vision/Prescription Drug Coverage
- Employer Paid Health Reimbursement Account for Medically Enrolled Staff
- 401(k) with Company Matching Contributions
- Disability Programs
- Employee & Dependent Life Insurance
- Vacation & Company Holidays
- Employee Home Purchase Rebate Program
- Employee Assistance Program (EAP)
Role Mission: As a Property Manager working for Rhodes you will use exceptional communication skills with our vendors and residents to ensure and maintain resident satisfaction. In this role you will report to the Director Property Management while assisting residents in a timely, competent, and courteous manner with any problems, questions, or service orders. You will be responsible for running the HOA to which you are assigned including upholding HOA covenants and restrictions, planning and overseeing community events and managing HOA budgets. You are part of the Property & Services Team and have an exciting opportunity to support the accomplishment of our organizational purpose to create beautifully engaging communities.
Measured Performance Goals:
- % Community Satisfaction Score
- % HOA Survey Score
- Community Service Order Aging Average
- % of Association payments collected within 30 days
Accountabilities:
- Responsible for making sure all members of the HOA follow the covenants and restrictions.
- Get all ARC requests reviewed and filed properly.
- Responsible for following the budget for the HOA.
- Manages Property Management software.
- Respond/resolve all complaints and service requests entered by HOA members.
- Planning and seeing out community events.
- Responsible for resident HOA payment aging.
- Performs other duties as assigned
Embodies Rhodes core values:
- Act with Integrity, No Exceptions
- Honor our Team
- Never Be Satisfied – continuously looks for ways to improve every aspect of our business
- Best in Class Customer Experience -provide a best-in-class customer experience– every time, with every customer
Lives the Values of the Rhodes Team
- Believes and is committed to our mission to enhance the lives of our customers and our team through building communities
- Is driven by outcomes and results, and wants to be held accountable for them
- Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
- Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
- Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
- Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
Supervisory Responsibilities:
-None
Qualifications, Knowledge & Skills:
- High School Graduate and have a minimum of 3 years of current or recent experience in a property management position with 1 – 2 years in association management is preferred.
- Excellent communication skills and ability to ensure customer satisfaction
- Computer skills and ability to adapt to company systems
- Possess time management skills
- Must be highly organized and detail oriented
- Problem solving ability
- Ability to multi-task and remain focused
- Ability to maintain calm in a high stress environment
FLSA Status: Exempt
Essential Functions:
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
- Report to Corporate Office daily and adhere to schedule
- Ability to access, input, and retrieve information from a computer and/or electronic device
- Ability to have face to face conversations with customers, co-workers and manager
- Ability to sit or stand for long periods of time and move around work environment as needed
- Ability to operate a motor vehicle
- Comply with company policies and procedure
