Rhodes Home Service Sales Consultant

Description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. 

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. 

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits of being a part of our Team include: 

• Competitive Compensation including Bonus, Sales Commission & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)
• Reward and Recognition Programs 

Role Mission: As a Rhodes Home Service Sales Consultant working in the Rhodes Home Service division, you will be in a constant mode of promoting and selling our services. You will be responsible for converting leads to sales, managing, and growing our customer relationships with home buyers to promote our home services. You will become an expert on our products and our services to uphold the Rhodes company's core values. The Rhodes Home Service Sales Consultant responsibilities are to sell our services to new Esperanza Homes customers.

Measured Performance Goals:

• % Leads to Service Agreement
• # Gross Sales
• $ Revenue
• % Customer Satisfaction

Accountabilities:

• Take on responsibility for learning the overall home service sales process
• Work in the field engaging in door-to-door sales of services offered by Rhodes Home Services
• Achieve and exceed sales goals through meeting established quotas
• Match customer needs to specific products and services and provide clear information to buyers regarding the full array of home services 
• Learn new sales techniques and effectively apply to your customer approach
• Accurately process customer transactions such as orders and quotes
• Develop and maintain strong customer relations and satisfaction while providing a superior level of customer service during all phases of the sales process
• Attend team meetings and partner with Director of Customer Care to set sales targets, forecasts and goals 
• Be part of our team environment and carry out effective communication and coordination of new sales 
• Professionally support and assist the Home Service team
• Follow company and department policies regarding conduct and staff performance
• You are willing to perform other duties as assigned

Lives the Values of the Rhodes Team: 

• Act with Integrity, No Exceptions
• Honor our Team
• Never Be Satisfied – continuously looks for ways to improve every aspect of our business
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Community Leadership – we take pride in actively engaging in the communities we serve, making them better for our future

Embodies Characteristics of the Rhodes Team:

• Believes and is committed to our mission to enhance the lives of our customers and our team through warranty and maintenance of homes
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Supervisory Responsibilities:

None

Qualifications, Knowledge and Skills:

• Minimum: High School Diploma/GED
• 2 Years Door to Door sales experience
• Ability to work on weekends
• Desire to learn and grow in the Home Service industry
• Proficient in all Microsoft Office Applications as well as have savvy computer skills
• Strong in communication skills both oral and written as well as strong in organization skills
• Customer service-oriented and “customer first” mindset
• Valid Texas Driver’s License

FLSA Status: Non-Exempt

Compensation:

• This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay. In addition to the hourly compensation that is structured for this position, there are also opportunities to earn monthly sales commissions and quarterly performance bonuses.

Essential Functions (Mental/Physical/Environmental Requirements):

The physical demands described here are representative of those that must be met by a team member with or without reasonable accommodations, to successfully perform the essential functions of this job. While performing the duties of this job the staff member may be exposed to conditions that include weather such as heat and/or humidity and cold, fumes or airborne particles, exposure to dust and asphalt, and moving mechanical parts. There may be occasional exposure to toxic or caustic chemicals. Conditions can also include risk of electrical shock and risk of vibration. The noise level in the work environment can often be loud. 

The Home Service Sales Consultant is regularly required to: 

•  Walk, climb stairs, sit, and stand. 
•  See with close vision, distance vision, color vision, peripheral vision, depth perception, and can adjust focus. 
•  Reach with hands and arms. 
•  Use hands and fingers to operate tools and other business machines. 
•  Lift and/or move up to 50 lbs.