What are the responsibilities and job description for the Client Care Representative position at Rhodes Graduation Services Inc?
About the Job:
At Rhodes-Jostens, we partner with school communities to assist them in Celebrating the Accomplishments of their students and community!
We are excited to be seeking an experienced and enthusiastic Client Care Representative. In this role, you will work with your team members to provide client support for the company in the designated area and be a fundamental part of our overall growth. You must have a strong moral compass and be a GOOD person who enjoys building new relationships, thinking strategically, being collaborative, adapting to change, and having the drive to succeed.
Our Service Methodology:
What we do is not rocket science. We always focus on putting the client’s perspective first and being consultative rather than pushy and pressure focused. This role is primarily listening, understanding, and being helpful to clients. A large part of service is education, strategic processes, and follow through. If this sounds like your style, we look forward to meeting you!
Responsibilities
· Provide excellent client service
· Nurture relationships to grow the business and help the company expand.
· Think critically when planning to assure project success.
Qualifications
· Associates degree or equivalent
· Strong communication and interpersonal skills
· Focused and goal-oriented
Benefits Overview
- 401(k) benefit
- Strong Incentive Plan
- Health insurance
- Dental Insurance
- Vision insurance
- Long-term disability insurance
- Work from home and paid time off
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work