Customer Experience Associate

About the Company:

Founded in 2014, Rhone is a premium, performance lifestyle brand dedicated to championing mental fitness. Engineered for optimal style, comfort, and performance, our clothing is designed to enhance every aspect of the active individual's life. Led by brothers Nate & Ben Checketts, Rhone is fueled by a clear vision: positively impacting lives through a commitment to physical and mental fitness, inspiring community, and crafting performance-driven products. Rhone's purpose is straightforward yet impactful: to inspire those who challenge themselves in their relentless pursuit of progress. In addition to a robust E-commerce business and a strong wholesale presence, Rhone currently has 15 retail stores across the U.S., all of which are used for building community through various initiatives such as the brand's signature Mind & Muscle events. 

About the role:

We are seeking a proactive and customer-focused Customer Experience Associate to deliver exceptional service across multiple platforms. The ideal candidate is passionate about providing personalized, solution-oriented customer experiences, mastering our products, and utilizing internal systems for seamless customer interactions.

What you’ll do:

• Deliver exceptional customer service via email, chat, phone, and SMS.

• Resolve customer issues with a high degree of empathy, while responding promptly with thorough, accurate information.

• Develop expertise in our product range to guide customers on style, size, and fit.

• Utilize internal systems to deliver prompt, effective service.

• Document customer interactions in our systems, escalating concerns as needed.

• Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. Managers and Cross-Functional Leads.

• Ensure all customer interactions meet high-quality standards and comply with department policies and procedures.

• Perform additional responsibilities as needed to support the team and business objectives.

What you’ll bring: 

• High school diploma or equivalent; some college experience preferred.

• 1 year of customer service experience, ideally in a direct-to-consumer (DTC) environment.

• Excellent verbal and written communication skills.

• Proficient with basic computer skills and quick to learn new software.

• Strong problem-solving abilities and attention to detail.

• Comfortable in a fast-paced environment, capable of balancing multiple priorities.

• Positive attitude, team player, and driven to exceed customer expectations.

• Self-starter with a sense of ownership and responsibility.

• Available Monday through Sunday, 9am-6pm EST.

• Possess your own computer and reliable internet access.

• Permanent resident of Arizona, California, Colorado, Connecticut, Florida, Massachusetts, New Jersey, New York, Pennsylvania, Tennessee, Utah, Texas, or Virginia

What you'll get: 

• 401K

• Employee Assistance Program

• Sick Time Off

• Generous Holiday Schedule

• Company incentive plan

• Generous employee discount plus allotments

Other details:

• Job Type: Part time, Friday - Sunday 9:00 AM - 6:00 PM EST

• Reports to: CX Supervisor  

• Location: Remote in U.S.

• The hourly pay range for this role is $18 - $24 per hour

Salary : $18 - $24