What are the responsibilities and job description for the CX Agent position at Rhone Apparel?
About the company:
Rhone is performance driven apparel made by and for those in the pursuit of progress. Founded in 2014 by brothers Nate and Ben Checketts, we exist to inspire, equip, and support individuals in their pursuit of progress—both physically and mentally. More than just apparel, Rhone is a mindset, championing the power of being a little better every day. With a relentless focus on performance, innovation, and style, our products are engineered to move with you—wherever the pursuit takes you. By the end of 2025, Rhone will operate 22 retail stores across the U.S., each serving as a hub for community, connection, and the Forever Forward mindset.
About the role:
Customer Experience Agents play an integral role in shaping Rhone’s success. As a team, Customer Experience has more daily interactions with Rhone’s passionate customer base than virtually all other channels combined. Delivering ‘wow’ to the customer through these daily interactions and identifying actionable insights that can improve their future experiences through enhancements to the Rhone product, online merchandising, and other areas are absolutely critical to making Rhone the fastest growing men’s performance brand on the planet.
What you’ll do:
- Provide professional customer support at all times while serving as a front line, go-to resource for all customer needs and inquiries
- Interact with customers through various communication channels including phone, email and live chat, providing accurate, valid and complete information
- Learn our product and technology inside and out to ensure unwavering customer satisfaction and offer appropriate solutions and alternatives
- Partner with leadership to develop initiatives that improve product, marketing and the overall customer experience
What you’ll bring:
- High school diploma, general education degree or equivalent
- Positive, empathetic and professional attitude
- Strong communication and conflict resolution skills
- You are a self-starter capable of operating semi-autonomously but always collaboratively
- Patience, attentiveness and active listening skills
- Prior customer support experience and superb time management skills
- Flexible schedule
- Sound computer skills and experience in CRM platforms preferred
- You can manage complex systems and platforms and operate them concurrently
What you’ll get:
- 10 Company paid holidays per year
- Discretionary PTO plan
- Flexible work schedule/hours
- Medical/Vision/Dental
- 401k enrollment and rollover opportunity
- Generous Clothing discount plus semi-annual issuance of Rhone gift card
- Monthly virtual company activities
Other details:
- Job Type: Part Time
- Reports to: Customer Experience Supervisor
- Location: Remote
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Availability:
- Friday 9:00 AM - 6:00 PM EST
- Saturday 9:00 AM - 6:00 PM EST
- Sunday 9:00 AM - 6:00 PM EST
- Monday 9:00 AM - 1:00 PM EST or 1:00 PM - 6:00 PM EST
