What are the responsibilities and job description for the Restaurant Supervisor position at Rhubarb Hospitality Collection?
Curtain Call is located in The Kimmel Center, known for its world-class acoustics and its role as a cultural hub. Cafe by day and Lounge by evening, it serves concert guests, residents, and visitors.
Curtain Call is managed by Rhubarb Hospitality Collection (RHC). This renowned luxury restaurant group has built a strong reputation for creating exceptional dining experiences in some of the world’s most prestigious locations. RHC’s philosophy revolves around offering unparalleled hospitality, drawing inspiration from global culinary traditions while embracing local ingredients and flavors. The group strongly emphasizes the use of seasonal produce and sustainability, ensuring that each dish is exceptional in taste and aligned with the latest trends in fine dining and environmental responsibility.
The Restaurant Supervisor is responsible for supervising both Cafe baristas and Lounge servers, ensuring the team meets and exceeds guests’ expectations
Curtain Call is managed by Rhubarb Hospitality Collection (RHC). This renowned luxury restaurant group has built a strong reputation for creating exceptional dining experiences in some of the world’s most prestigious locations. RHC’s philosophy revolves around offering unparalleled hospitality, drawing inspiration from global culinary traditions while embracing local ingredients and flavors. The group strongly emphasizes the use of seasonal produce and sustainability, ensuring that each dish is exceptional in taste and aligned with the latest trends in fine dining and environmental responsibility.
The Restaurant Supervisor is responsible for supervising both Cafe baristas and Lounge servers, ensuring the team meets and exceeds guests’ expectations
- Supervises shift coverage and coordinates breaks for team members.
- Ensures team members maintain knowledge of the menu and any specials being offered. Provides updates of any changes to the menu.
- Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times.
- Complies and ensures compliance with liquor laws regarding alcohol service where applicable.
- Complies with all departmental food and franchise contractual agreements.
- Conducts end-of-shift reports for cashiers on shift.
- Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary.
- Provides ongoing supervision and mentoring to team members.
- Monitors product quality and ensures a high level of guest service.
- Coordinates the on-going coaching and mentoring of the team as directed by department management.
- Must maintain excellent attendance and be available to work events and varied schedules per business needs.
- Able to manage and work under pressure
- Firm understanding of Wine and Spirts
- Impeccable appearance and grooming
- Outstanding customer service
- Ability to handle cash accurately and responsibly.
- Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
- Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner which focuses on generating a positive enthusiastic, and cooperative work environment.
- Ability to communicate, read, and write in English.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Communicates in a positive, respectful manner to both internal and external guests.