What are the responsibilities and job description for the Customer Service Administrator position at Rhyme?
Job Title: Customer Service Administrator
Location: Portage, WI
Job Type: Full Time
Company Overview:
At Rhyme, we are committed to providing exceptional customer service and creating a positive experience for every customer. We are looking for a dedicated and organized Customer Service Administrator to join our team. In this role, you will be the first point of contact for customer inquiries, handling a variety of administrative tasks, and ensuring our customers' needs are met efficiently and professionally.
Job Description:
The Customer Service Administrator will play a key role in supporting our customer service department. This position involves interacting with customers, handling inquiries, and providing administrative support to ensure smooth operations. The ideal candidate will be detail-oriented, proactive, and have a passion for helping others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Process customer orders, returns, and exchanges, ensuring accuracy and efficiency
- Maintain customer records in our CRM system and update information as necessary
- Resolve customer issues and complaints, escalating when needed
- Assist with product information, shipping inquiries, and tracking
- Provide administrative support to the customer service team, including scheduling and coordination of appointments
- Ensure all customer interactions are documented and follow-up actions are completed
- Support with generating customer reports and managing databases
- Handle any other tasks as required to support the customer service function
Qualifications:
- High school diploma or equivalent; college degree preferred
- Proven experience in customer service or administrative support (1-2 years preferred)
- Strong communication skills, both written and verbal
- Excellent organizational skills and attention to detail
- Proficient in Microsoft Office Suite and CRM systems (experience with [specific software] is a plus)
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Problem-solving skills and a positive, customer-first attitude
- Ability to work independently and as part of a team
Why Join Us?
- 8 hours of paid time off to volunteer in your community.
- Tuition reimbursement program - didn't finish college or want to go back to further your education, Rhyme will help with $5k covered per calendar year.
- Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
- Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
- Rhyme University Training and onboarding plans to prepare you for success.
- A team of talented coworkers who support your efforts and care about your accomplishments.
- Opportunities for professional growth and development
This is an opportunity for the right person to grow with an exciting company on a mission to provide the best Client experience by having the best people.
Check out our YouTube Channel to see, Why Rhyme, A Job You'll Love, in Action:
https://www.youtube.com/@rhymebiz
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person