What are the responsibilities and job description for the Field Service Technician position at Rhyme?
Rhyme is a leading provider of IT services, office technology and workplace products. We’re committed to solving all of our clients’ office needs and providing them with the best customer experience by having the best people on our team.
We are currently seeking an experienced Field Service Technician to join our Platinum Level Service Team covering the Oshkosh Region. Qualified candidates for this position will have previous experience repairing copiers and printers.
Benefits:
- 8 hours of paid time off to volunteer in your community.
- Tuition reimbursement program - If you want to go back to further your education, Rhyme will help with $5k covered per calendar year.
- Comprehensive benefits package that includes: Medical, Dental, Vision, HRA, Life, Disability and 401k (w/ competitive match).
- Annual company events (picnics, holiday parties, and sports outings) to get to know your teammates.
- Rhyme University Training and onboarding plans to prepare you for success.
- A team of talented coworkers who support your efforts and care about your accomplishments.
Responsibilities:
- Troubleshoot, diagnose and resolve issues on office equipment at client locations and facilities.
- Inspect equipment and perform preventative maintenance on every call to ensure optimal performance of equipment.
- Document work performed on equipment, including all parts installed, by thoroughly and accurately entering data into Remote Tech software.
- Communicate with Dispatch and Remote Tech software to plan and organize daily service calls.
- Travel to client locations to complete repairs and provide excellent customer service.
- Responsible for maintaining parts inventory by reporting parts used and verifying receipt of proper restock.
Skills/Requirements:
- Minimum of a high school diploma or equivalent.
- Previous professional experience repairing copiers and printers required.
- Experienced and certified with Xerox, Sharp, and/or Kyocera preferred.
- Basic computer knowledge and skills.
- Effective and professional communications skills, both verbal and written.
- Strong organization, multi-tasking, and time management skills.
- Ability to be flexible and quickly adjust with changing demands of the job.
- Must have a valid driver’s license.
We offer the finest on-going training programs in the industry and are committed to the growth of our people. We are currently interviewing for a position in the greater Oshkosh Area.
We offer above average industry income and bonus program, excellent benefit package and company car.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Application Question(s):
- What manufacturers are you trained/certified on? (Xerox, Sharp, and/or Kyocera preferred)
Experience:
- Copier/Printer Repair: 3 years (Preferred)
Work Location: On the road
