What are the responsibilities and job description for the Front Desk Supervisor position at Rhythm City Casino?
Department Name:
Hotel
Summary:
The Hotel Supervisor oversees the Call Center and Front Desk and handles all guest problems and complaints. Hotel Supervisors are required to provide prompt service recovery while maintaining a positive and helpful attitude.
Essential Functions:
- Provide feedback and coaching to employees when necessary.
- Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
- Remain knowledgeable in all casino areas, marketing programs, safety & security operations.
- Know and follow company policy and procedures according to the RCCR Employee Handbook.
- Establish a rapport with guests by maintaining a personable attitude.
- Provide training for the Call Center and Front Desk positions.
- Ability to tolerate angry or upset customers.
- Must be able to conform to a professional look.
- Must be able to work a flexible schedule to include nights, weekends and holidays.
- Must be punctual.
- Refined verbal and written communication skills
- Ability to work under frequent time pressures in an interruptive environment.
- Prioritize, organize and follow up.
- Work cohesively with co-workers as part of a team.
- Maintain confidentiality of guest information and pertinent hotel data.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
Required:
- A.A.; 2 years Hotel supervisory experience; or equivalent combination of education and experience.
- Demonstrate exceptional interpersonal and communication skills.
- Maintain courteous and effective working relationships with others.
- Ability to work under time pressure in a disruptive environment.
Schedule:
Full-time: Schedule varies; to include nights, weekends, and holidays
Salary:
Starts at $18/hr 40 hours of PTO on day 1
Salary : $18
