What are the responsibilities and job description for the Spa Supervisor position at Rhythm City Casino?
Department Name:
Spa
Summary:
Assist the manager in overseeing the day to day operations, guest service & team members of the Salon/Spa. Maximizing guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Assisting with continued development of client database, services and product for financial growth.
Essential Functions:
- Provide exceptional guest service to all internal and external guests.
- Implement Aveda experiences and ensure RCCR policies/procedures are followed, providing leadership, clear direction and assist Spa staff on a daily basis.
- Assist with monthly "Huddles."
- Responsible for scheduling guests, reviewing service provider's daily schedules.
- Interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.
- Responsible for handling all customer challenges appropriately as needed.
- Assist with inventory control, monthly counts and ordering.
- Strong knowledge maintained on equipment and POS processing.
- Understand responsibility of Supervising the day to day operations of a 7 day a week luxury Resort Salon & Spa.
- Participate in all Aveda required trainings and implement practices that are taught.
- Assist with group/party coordinator and RCCR department liaison.
- Responsible for maintaining personals service provider licensing and continued education as well as licensing review of all Spa personnel.
Required:
- High School diploma or GED equivalent.
- Two to five years’ experience in management and/or supervisor procedures preferred.
- Have and maintain Iowa relevant certifications.
Schedule:
Full-time: Schedule varies; to include nights, weekends, and holidays
Salary:
Starts at $18/hr experience
Salary : $18
