IT Service Tech

IT Support Technician Lvl. 2

Full Time

Mount Laurel Township, NJ, US

Job Purpose Summary :

Responsibilities include serving as the first line technical support to onsite and remote employees.

Responsibilities Include :

• Troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion and provide direct end user assistance where required.
• Install, diagnose, repair, maintain, and upgrade hardware and equipment (including but not limited to PCs, laptops, printers, scanners, and cell phones) to ensure optimal performance.
• Troubleshoot problems associated with network connectivity, and workstation hardware / software.
• Familiarize and train end users in basic software, hardware, and device operation.
• Create and follow procedures, documentation, and reports.
• Able to work after hours when needed.
• Build a strong relationship with our current employees and be able to assist them as they need.

Core Competencies :

Job Type : Full-time

Required Education : 2 Years supporting Microsoft Windows OS users with an ability to patiently troubleshoot issues; Knowledge of HIPAA and the role technology plays in securing protected health information; Up to date knowledge about the latest tools and methods for managing these environments; Experience with inventory control and provisioning computers; You have an innate curiosity and understand that quick fixes are not sustainable; You love owning things : you're proud of the things you build and thrive with responsibility; Experience with call centers or phone systems is a plus; Enthusiasm above all else.

Required Experience :

Proper Knowledge and Skills :

Physical requirements :

Environmental Factors :

Second Shift. 10am-7pm or 11am-8pm EST.