Sales Support Specialist, Triboro Area

Description

Ria opens ways for a better everyday life. With presence in nearly 200 countries and territories, and more than 600,000 locations worldwide, we’re committed to helping millions of people send money home to their loved ones around the world, knowing that our customers deserve much more than just a fair price: they deserve empathy, hope, and ultimately respect.

We’re Ria Money Transfer. A subsidiary of Euronet Worldwide, Inc. (NASDAQ: EEFT), Ria is a leading expert in cross-border payments that delivers innovative financial services including fast, secure, and affordable global money transfers. With the world’s largest cross border real-time money movement network, Ria moves money where it matters. Bridging the gap between digital and physical spaces, Ria’s omnichannel products and services provide unprecedented consumer choice, including real-time payments, mobile wallets, currency exchange, home delivery, and cardless ATM payouts. Ria’s global infrastructure, powered by the Dandelion real-time, cross-border payments network, facilitates financial access to customers, agents and partners alike. By creating new market opportunities and promoting economic growth around the world.

Responsibilities
The Sales Support Specialist plays a key role in improving the position of our agents in the market. Reports directly to the Regional Manager, you will be primarily responsible for managing a portfolio of agents to increase transactions, optimize the Ria image and presence in core markets, and assist them with our money remittance platform.

• Install and remove equipment at new and existing agent locations.
• Train and support new and existing agents and assist them with troubleshooting.
• Recruit, sign up and onboard new and existing agents.
• Promote all products the company offers and negotiate deals to increment wires production in assigned territory.
• Install advertising and branding materials (posters, signs, etc.) tailored to the agent’s core markets.
• Capture competitive information and ensure that agent maintain competitive exchange rates and customer fees.
• Schedule and coordinate visits to new and existing agents to conduct a business review.
• Provide prompt solutions by maintaining strong partnership with back office team, sales team and corporate headquarters.
• Conduct promotions, distribute marketing materials and giveaways at events and agent locations
• Coordinate and support sales team for activations and re-activations.
• Develop thorough knowledge of services, processes and applications.
• Complete all reports, records or forms accurately and in a timely manner.
• Other duties and/or projects as assigned.

Qualifications

• High School diploma or General Education Degree (GED).
• 1-2 year of experience in sales support or field support preferred.
• Excellent written and verbal communication skills in English and Spanish.
• Ability to travel within assigned territory daily, have a valid driver license, reliable transportation, maintain an acceptable driving record and auto insurance coverage at least to the minimum amount specified by the company and state law.
• Must possess basic computer skills utilizing Microsoft Office applications.
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
• Ability to effectively communicate with management, co-workers and other departments.
• The key characteristics this individual must possess are strong interpersonal skills, willingness to work independently, detail oriented and always be team focused.

Perks & Benefits. Our package includes medical, dental, and vision insurance, 401(k), employee stock options, paid time off, HSA/FSA, short-term/long-term disability, tuition assistance, growth opportunities, and more. The annual salary is for this position is $40,000-$50,000. The actual starting salary may vary based on geographic location, work experience, and skills.

Ria values diversity and is proud to be an equal opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.