What are the responsibilities and job description for the Client Success Manager position at Ribeye?
Job Description - Client Success Manager @ Ribeye Media
At Ribeye Media, the Client Success Manager is a vital member of the Client Success team that is supporting a book of business that grows by the day. This team member will play a key role in ensuring campaign success & highlighting campaign learnings to better support our clients. Lead conversations and own accounts to help increase revenue through up-sell opportunities. A great opportunity for someone looking to advance their career in ad tech at a budding startup based in NYC!
Compensation: $90K-$110K, Bonuses based on KPIs available
Remote: Yes
Benefits: Health Insurance, PTO, and more
What You’ll Be Doing
- Serve as the lead day-to-day POC for advertiser/ad agency relationships on campaign operations (pacing, vitals, reporting).
- Present up-sell opportunities for all current clients using data driven recommendations
- Partner closely with Ad Ops & other Business Operations Teams on campaign activations & optimizations.
- Become super user of the Ribeye platform and use expertise for client support tickets
- Ensure on time & ease of launch for clients for all product offerings
- Serve as the liaison between the client and the product/engineering teams
- Partner with Product to further enhance the Ribeye platform using client driven feedback
- Provide regularly scheduled communications and campaign updates with clients and internal stakeholders.
- Be comfortable presenting insights, data & campaign metrics during client meetings and/or QBRs
- Create new and streamline current processes to make your and others’ lives easier.
- We are a start up… so wearing many hats!
We’re excited if you have
- 3 years experience in account management/client services at an ad tech or media company
- In depth understanding of the programmatic, digital advertising ecosystem
- Have helped manage or supported a book of business with multiple clients, prioritizing based on different factors
- Reporting intelligence with Excel & PowerPoint
- Desire for collaboration, creative brainstorms and proactive client engagement
- Process-oriented personality
- Meticulous and organized in your work
- Self-starter, comfortable working in fast-paced, growing environment
Salary : $90,000 - $110,000