San Simeon Restaurant General Manager

Build your career at Riboli Family Wines! Riboli Family Wines is one of the fastest-growing wine manufacturers in the U.S. and has received the designation of American Winery of the Year from Wine Enthusiast Magazine. We are a family-owned business, four generations deep, with 100 years of producing high quality wines. Our company’s leading wine brands include Stella Rosa, San Antonio, San Simeon, Maddalena, and Highlands 41.

Summary- San Antonio Winery is seeking a dynamic and driven Restaurant General Manager to lead operations at our upcoming San Simeon Tasting Room site in Paso Robles. This is a hands-on leadership role in a fast-paced, high-volume environment.

We’re looking for someone who leads from the front—visible, energetic, and fully engaged with both guests and staff. You should be as comfortable correcting on the floor as you are mentoring young talent and creating an exceptional guest experience. Our ideal candidate is disciplined, decisive, and thrives in the thick of the action.

Essential Duties and Responsibilities - Current duties may be changed if the job requires and/or additional duties may be assigned if necessary.

• Make high quality, action oriented, decisions that ensure the goals of the organization to move forward. Quickly identify opportunities and challenges while leading with care, resilience, resourcefulness, and integrity that instills confidence and trust.
• Work closely with upper management in executing comprehensive service goals and the development of people.
• Manage day-to-day operations, including running the floor, scheduling appropriately for the business demand, touching tables and help our employees to ensure we achieve a 100% guest satisfaction.
• Develop and implement operational strategies, policies, and procedures to improve productivity and performance while upholding policies that promote company culture and vision.
• Communicate with honesty, intention and transparency. Adapt approach and demeanor in real time to match the shifting demands of the team and the situation. Ensure that communication is clear and effective while building partnerships to work collaboratively.
• Lead by example coaching and training on proper execution of service standards and protocols.
• Develop training plans for new staff.
• Host quarterly training courses for staff to ensure they have extensive knowledge of the menu, wine list and service standards.
• Manage daily service & and communicate all company initiatives to the team.
• Ensure effective onboarding, professional development, performance management, and staff retention.
• Balance day-to-day operational and administrative responsibilities.
• Keep track of employees’ hours, recording and maintaining payroll data.
• Ensuring all end-of-day reporting & cashouts are correctly completed.
• Inventory and ordering of supplies.
• Provide strong leadership to FOH departments.
• Problem-solving efficiently while adhering to company policies and county regulations.
• Ensure opening and closing of service for the day.
• Support with FOH administrative duties as needed.
• Collaborate with the wine shop and events team to plan, prepare and execute events and wine tastings to ensure success. Work together to streamline processes and enhance overall business operations.
• Ensure accountability by holding self and others accountable to meet commitments while fully understanding and exhibiting Riboli family hospitality mission, vision. Embodying San Antonio winery core values, while upholding service and quality standards with a sense of urgency.

Minimum Qualifications:

• Experience:

• 5 years of experience in a full-service restaurant management role.
• Experience in managing day-to-day operations of a high-volume restaurant and a strong understanding of operational efficiency.
• Experience preferred in opening new concept restaurants and streamlining operations.

• Education:
  • High School Diploma or General Education Degree (GED).
  • A degree in Hospitality Management or a related field is preferred but not required.
• Communication Skills:
  • Excellent verbal communication, interpersonal, and customer service skills.
  • Strong time-management skills and an ability to organize and coordinate multiple concurrent priorities.
  • Strong ability to follow up and give clear feedback if needed.
  • Ability to interact and collaborate with all functional levels and business areas.
  • Develop and maintain strong working relationships with others.
  • Strong relational skills and ability to anticipate needs.
  • Flexible team player, willing to adapt to changes and unafraid of challenges.
  • High level of emotional intelligence and ability to navigate complex situations.
  • Self-starter, able to work in a space of ambiguity and evolving role and solutions oriented.
  • Problem solver, resourceful, and able to find solutions independently.
  • Able to work and manage a high volume, fast-paced environment while effectively prioritizing guest needs.
  • Able to adapt and take directions well.
• Technical Skills:
  • Familiarity with Tock system is a plus, must be tech savvy.
  • Proficiency in Microsoft Office.
• Flexibility: Must be willing to work weekends.
• Physical Requirements: Ability to stand for long periods of time and carry up to 50 pounds.
• Industry Knowledge: Proficient wine knowledge is required; WSET or CSS certifications are preferred.
• Certifications:
  • Valid RBS/ABC certificate required.
  • Manager ServSafe certification required, with knowledge of LA Department of Health codes relevant to food service.
  • Comfortable with BOH standards and operations.
• Hygiene Standards:
  • Must adhere to proper hygiene and cleanliness practices at all times.
  • A professional appearance and grooming standard must be maintained.

At Riboli Family Wines, we are proud to be an equal-opportunity employer and we are committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.