What are the responsibilities and job description for the Bilingual (English/Spanish) Automotive Service Advisor position at Ricart Automotive?
Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus' Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry!
At Ricart Automotive, we pride ourselves on delivering exceptional automotive service with a personal touch. Our dedicated team is committed to providing top-notch care to our customers and their vehicles. We are seeking a motivated and customer-focused Bilingual Service Advisor (Spanish / English) to join our dynamic team.
As a Bilingual Service Advisor (Spanish / English) , you will be the primary point of contact for our Spanish- and English-speaking customers and service employees, providing expert guidance and ensuring a seamless service experience. Your responsibilities will include :
- Greeting customers and identifying their vehicle service needs
- Consulting with customers and service employees in both Spanish and English to understand their concerns and issues
- Recommending appropriate maintenance services or repairs based on customer needs and vehicle diagnostics
- Providing accurate estimates for service work and obtaining customer approval
- Scheduling service appointments and coordinating service timelines to meet customer expectations
- Communicating updates on vehicle status and any additional recommendations in a clear and professional manner
- Partnering with technicians and parts departments to ensure timely and accurate completion of service work
- Resolving customer inquiries and concerns promptly and professionally
- Maintaining accurate service records and ensuring a high level of customer satisfaction
Qualifications :
Ricart Automotive is an Equal Opportunity Employer.
