What are the responsibilities and job description for the Harley-Davidson Parts Associate position at Ricart Automotive?
Farrow isn't just a bike shop. We're a family eager to share our passion, expertise, ideas, and stories with every unique individual that walks through the door. We offer more than bikes, parts, and a transaction. We're a place to learn the ropes, shoot the breeze, and be part of the Farrow family. Our attentive team offers the education, training and expertise to keep fellow riders safe and the thrills coming! We're built from a legacy of quality, community, and adventure. It's what gives us permission to move our riders and our industry forward.
It doesn't matter who you are... newbies, weekend warriors, and leather-wearing die-hards are welcome here. We may seem different, but it's our passion, need for adventure, and willingness to share our story that bring us together. You may show up buttoned up, overwhelmed, and under-motivated - but you'll leave with grease on your shoe and a feeling of freedom that can only be found from a family who honors tradition, embraces individuality, and leans into every ride as one!
Responsibilities:
- Provide superior customer service to both internal (sales and service department) and external customers.
What We Need From You- Job Duties and Requirements:
- Utilize the C.U.S.T.O.M. sales process and consultative selling techniques to capitalize on and exceed expectations on every customer interaction.
- Participate in customer pathing to ensure every motorcycle purchaser is presented with P&A options available to them.
- Answer telephone calls within three rings with a proper and friendly greeting. Handle telephone transactions efficiently and courteously. Own the phone call; attempt to assist the customer or take a message if the desired individual is unavailable.
- Box and place warranty parts in the appropriate location and assist with the moving and/or disposal of warranty parts when requested.
- Perform continuous customer follow-up to monitor satisfaction, garner feedback, and reinforce dealership messaging and marketing to drive future sales.
- Maintain an organized stockroom and point of sale area complete with all needed supplies.
- Assist service in determining P&A requirements for individual jobs. Recommend related parts that may be required for a job.
Key Competencies:
- Experience in merchandising and retail sales.
- Harley-Davidson product knowledge and passion for riding are a plus.
- Knowledge of motorcycle front end, suspension, and engine components.
- Ability to look up parts and quote prices for parts using a catalog for the proper motorcycle.
- Outgoing, likable personality and the ability to communicate and relate with a broad customer base.
Essential Job Functions:
- High school diploma or equivalent.
- Experience with point-of-sale and computerized inventory systems or the ability to learn quickly.
- General math, customer service, and computer skills.
- Ability to handle confidential information responsibly.
Ricart Automotive is an equal opportunity employer.
