Director of Customer Success

Director of Customer Success & Deployment for Cyber Security, Hybrid/Mid-cities DFW, TX

Vital leadership role within the Customer Success Organization. We are looking for a detail-oriented and highly motivated hands-on engineering leader to take charge of all technical engineering aspects of our customer onboarding deployment in the field, driving success and delivering exceptional value.

Why should you apply here?

• Join a dynamic private firm on an exciting trajectory toward 34% growth in 2024
• Immerse yourself in a close-knit culture within a forward-thinking cybersecurity start-up
• Collaborate with high performers who are fiercely committed to customer success and help shape the future of a high-growth leader
• Embrace a company that champions innovation, teamwork, and excellence
• Contribute to a vibrant, innovative, and collaborative environment focused on exceeding customer expectations
• Reap the rewards of a competitive compensation package, including salary, bonuses, and equity opportunities

What will you be doing?

• Manage a small team of deployment engineers that both provision features and drive up-time for all data upload ingestions into their Cloud Platform
• Serve as principal SME for all hands-on server appliance builds, standardizing code updates to maximize security features while optimizing performance/headroom
• Utilize a strong background in COTS hardware appliance build engineering, Unix/Linux system administration, cybersecurity software integration, L2/L3 network and cloud infrastructure provisioning, and apply excellent problem-solving skills.
• Setup and manage a newly built office space area and QA Test Lab on an internal cloud network and run PCAPs traffic through devices to test resource load and performance across different supported server appliance models with IDS, Biflow, other network security rulesets, and 3rd party log collection (LDAP/AD, FW). Make the online QA Test Lab accessible to the global Cyber Analyst Team and work with them on optimizing performance and security efficacy for customer environments
• Assemble, configure, and test server hardware to meet designs and feature use cases as approved by management
• Develop and implement new server appliance hardware and software configurations
• Install, configure, and keep updated and patched operating systems and applications on servers
• Troubleshoot and resolve issues related to software and hardware integration
• Drive industry-leading fast, efficient, and successful onboarding that provides and maintains uptime and efficacy for all features of Collect Appliances and other Data Upload Ingestions into the Cloud Platform
• Manage and document roll-out scripts and enablement/support processes, helping drive automation and ease of deployment to customers for all NDR, EDR, SaaSDR, CDR, and other supported features
• Work on keeping OS and app infrastructure updated on appliances remotely deployed in the field to customers and partners

What are the minimum qualifications?

• Bachelor’s degree in Computer Science or Engineering
• Experience as a senior technical contributor and team leader
• Hands-on experience with networking, data centers, and computer hardware (assembly, configuration, maintenance)
• Proficient in Unix/Linux systems, especially RedHat/CentOS, and skilled in command-line operations and text editors like VI and Emacs
• Strong understanding of server hardware and configurations
• Experience with cybersecurity tools, focusing on Suricata
• Excellent problem-solving, organizational, and communication skills
• Ability to manage multiple tasks and deadlines effectively
• Strong leadership skills in both direct and cross-functional teams

What will make your résumé stand out?

• Industry certifications
• Strong experience with virtualization technologies (e.g., VMware, Hyper-V)
• Other IDS/IPS/FW and EDR/EPP technologies

Location: Hybrid, Mid-Cities DFW Area

Citizenship: U.S. Citizens and Permanent Residents are encouraged to apply. This company is currently unable to provide sponsorship (e.g., H1B)

Salary Range: $120k – $140k, bonus incentive, stock options. Flexible PTO policy with an annual learning and development stipend