Salary : $26.36 - $33.55 Hourly
Location : Owatonna, MN
Job Type : Full-Time
Job Number : 2024-084
Department : Dispatch
Opening Date : 12 / 13 / 2024
Closing Date : Continuous
Job Summary
- POSITIONS ARE OPEN UNTIL FILLED
THE RICE / STEELE 911 CENTER LOCATED IN OWATONNA, MN IS CURRENTLY ACCEPTING APPLICATIONS TO FILL ONE FULL-TIME POSITION. Under general supervision, the Public Safety Telecommunicator performs skilled technical communications work receiving and transmitting information, dispatching public safety units as required and prioritizing calls. Employees are required to make independent decisions in the dispatch of public safety personnel and equipment in response to calls for service. Activity is tracked in a real-time mode using a Computer Aided Dispatch (CAD) system.
Examples of Duties
EXAMPLES OF DUTIES :
Answering and Dispatching calls :
Gather information via multi-channel radio, 911 emergency and non-emergency phone systems, and computer terminal. Responsible for exercising independent judgment to solicit, identify, assess, evaluate, prioritize, summarize and transmit information regarding calls for serviceAnswer incoming calls (radio and telephone). Ascertain nature of situation and its locationMonitor radio activities and provide supplemental information, personnel and equipmentDispatch police, fire, EMS, rescue, and reserves and monitor all radio channels.Utilize extensive training, departmental policies, procedures and guidelines, mandates, and laws governing a dispatcher's response and conduct to determine appropriate procedure and necessary actionMaking calls for officers : tow request, detox, judges, public works, etc.Operate CAD to enter, receive and manipulate associated data, tracking activity and location of personnel and equipmentMonitor severe weather and sound sirens, when neededMaintenance and Administration of Equipment :
Monitor multiple radio channels on ARMER. Assist in coordinating activities between law enforcement, fire / rescue, medical, emergency management, municipal utility, and County Highway units operating in the fieldUtilize the CAD and Records Management Systems (RMS) to their fullest capacityOperate National Crime Information Center (NCIC) / Minnesota Justice Information Systems (MNJIS) terminal to exchange information with other law enforcement agencies and verify driver records, vehicle registrations, criminal histories, stolen and recovered property, etc.Operate public notification system by sending out emergency notifications to public or page out SWAT, dive team or others as neededData Processing :
Request, disseminate, enter, verify, modify and cancel protected data through computerized terminals linked to State, Federal, Interstate and local Law Enforcement systems to include but not limited to; driver and motor vehicle information, National Crime Information Center (NCIC) 'hot files'; criminal histories; persons, property, vehicle and other restricted data filesAssist records and jail staff with entering and removing NCIC / MNJIS recordsProvide general information not limited to; filing police reports, impounded vehicles, returned property, locations in the county; various telephone, address and contact information, special event information etc.Search databases for information requested by officersCourt attendance, if necessaryOther Duties :
Notify Shift Supervisor of all critical incidents or other matters requiring their attentionAnswer questions and complaints from the public in a courteous and tactful mannerTrain new employeesMaintain a clean and respectful work environment while on dutyQualifications
MINIMUM POSITION REQUIREMENTS :
High School Diploma or GEDPossess and maintain a valid driver's licenseMust pass required background checkProcess basic computing skills, including a good knowledge of and experience using : E-mail and Microsoft Outlook, web browsing, basic computer mapping, Adobe pdf viewer, word processing and spreadsheet software, and ability to type 35 WMP.DESIRED QUALIFICATIONS :
Communications experienceTwo years of experience as a public safety Communications Operator or DispatchExperience in Customer ServiceExperience or education in law enforcement, fire or EMS trainingPrevious experience in Criminal Justice, Corrections or CourtsREQUIRED LICENSES / CERTIFICATIONS :
State of MN Terminal Operators Portals CertificationNIMS TrainingData PrivacyAbove certifications required within six months of hire as a condition of continued employment.
Supplemental Information
HOURS : This position involves Full-time hours which are generally a 12 hour shift in a 24 / 7 / 365 environment. You may be required at times to work outside of your regularly scheduled hours under certain circumstances.
SELECTION PROCESS : May include, but not limited to : job related interview process, typing and comprehension testing and criminal history background check.
Rice & Steele 911 Center offers a complete benefit package including medical, dental, life insurance, holiday, sick leave and long-term disability insurance.
Answers to the Supplemental Questions must be supported by the "Education," "Work Experience" or "Skills" section of the job application. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview.By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal.
I acknowledge I have read and understand the above information.I do not agree to the above information.Do you have a valid driver's license?
Did you graduate from high school or receive a GED?
Which best represents your level of education by the date of the job closing?
High School Diploma or GEDCertificate / Diploma 911 Dispatch ProgramAssociate Degree in Law Enforcement / Emergency services or related field.Bachelor's Degree in Law Enforcement / Emergency services or related field.None of the aboveHow many years of dispatch experience do you have in law enforcement and / or fire?
Less than 1 year or none1 - 2 years3 - 4 years5 years or moreDescribe your proficiency in speaking and understanding ANY OR ALL Spanish / Somali / Sudanese by checking ONE of the answers below :
I do not speak or understand Spanish / Somali / Sudanese.I speak and understand Spanish / Somali / Sudanese if the conversation is slow and simple.I speak and understand Spanish / Somali / Sudanese sufficiently well to answer general, multi-part questions.I speak and understand Spanish / Somali / Sudanese fluently and can communicate on most general knowledge subjects with accuracy and precision.Do you have verifiable working experience using police records software including any of the following : MNCIS, Portals, CJIIN, or CJIS?
Do you have verifiable work experience using Computer Aided Dispatch ?
Do you have at least one year public safety work experience as a police reserve officer, EMT / Paramedic, law enforcement patrol / deputy or firefighter?
What responsibilities have your previous positions included? (select all that apply)
High volume, telephone customer serviceOperate communication systems simultaneously, to include : Computers, radios, and phonesFormal training to deal with difficult customers / clientsCarry out detailed and complicated procedures and instructions according to standard operating procedureFollow record keeping principles and skill maintaining logsHigh degree of transcription for alpha numeric data entry / typingAccess a variety of computer information systems and databases to retrieve, verify, and enter dataInterviewing and / or gathering pertinent and relevant informationTraining and development of personnelRead maps and road waysRequired Question
Salary : $26 - $34
