Customer Service Coordinator

Are you a Customer Service Champion? Do you enjoying building relationships with others, fielding questions, troubleshooting issues and finding solutions while growing your skills? If so, Rice Lake Weighing Systems has an exciting career opportunity for you to check out.  

RLWS is hiring a Customer Service Coordinator who will work with our national service clients and scale dealers. This candidate will work closely with some of our largest national accounts to field calls, manage requests, coordinate service, ensure appropriate charges and accurate billing and payments. Our Customer Service Coordinators partner with key internal constituents to deliver outstanding support and world-class customer service. This position has a flexible fulltime work week scheduled between the hours of 6:30am and 6:30pm M-F.   

Did you know? Rice Lake Weighing Systems has been in business for over 75 years, started in Rice Lake, WI and is now a global leader in the scale and weighing industry?

Duties & Responsibilities 

Some of your duties may include: 

• Monitoring daily service dispatch orders submitted by national service clients, ensuring that dealers schedule and complete service orders in a timely manner. 
• Accurately enters service parts orders, RMAs, and product lead-time quotes. 
• Working with Scheduling, Returns, Manufacturing, Engineering, Purchasing, and Shipping to ensure product and parts availability and achieve the most timely, accurate, and cost-effective delivery of service parts to meet dealer service schedules and national service client requirements. 
• Processing completed service tickets daily, making sure that client invoices and dealer payments are correct. 
• Negotiating dealer payments and customer billing when service quality and/or timeliness does not meet expectations.  
• Working closely with Regional Sales Directors to ensure proper selection of dealers to meet clients’ service needs.
• Providing outstanding customer service to national service clients and dealers by phone and email. 
• Providing technical advice and troubleshooting assistance to field technicians, and refers technical calls to Customer Service Phone Techs as needed.

You’ll also need the following skills:

• Strong written and verbal communication skills.
• Detail oriented.
• Strong follow-up skills.
• Strong problem-solving skills.
• Good organizational skills.
• Ability to multi-task. 
• Good personal computer skills including Windows, Excel, Word, and Outlook.
• Good mathematical skills.
• Strong teamwork and interpersonal skills.

What it’s like at Rice Lake Weighing Systems 

• Safety: Your safety is important to us, so we provide ergonomically correct office set ups.
• Surroundings: You’ll be working in an office setting, with multiple cubicles and coworkers.
• Noise level: It can get noisy at times as there are a lot of conversations going on to support the many customer needs.
• Dress code: Relaxed, business casual attire with a few rules to follow for safety. 

Why You’ll Love this Job

• The Team. You will be part of an amazing customer focused team of coworkers.
• Life Balance. Some days are longer than others, but most are predictable so you can plan for a life outside of work. Core hours are important, to ensure customer support, but you will have some flexibility.
• Career advancement. RLWS offers a variety of training and development programs, career pathing and educational assistance; the next generation of leaders is always in training. 
• New skills. We rely on ongoing learning and continuous improvement to provide for the future. Grow your job to increase your value.

Requirements

• Desire to live, work and play in the Northwoods of Wisconsin!
• Associated degree in business or related field or equivalent work experience. 
• Two or more years’ experience in customer service, electronic production or sales experience.
• Ability to travel occasionally to customer sites - some travel may be overnight.
• Excellent interpersonal and written communication skills required. 
• Mechanical aptitude or technical skills highly desirable.
• Personal computing, planning, project management, time management and efficient administrative skills are key competencies.

RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, 5 weeks of PTO, 10 paid holidays annually, 401k and weekly company match, and wellness benefit programs. 

If you need assistance with your application, please contact Rice Lake Weighing Systems at (800) 472-6703. 

This position requires an on-site presence at our Rice Lake, WI corporate office.  Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens.

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