What are the responsibilities and job description for the Customer Service Technician position at Rice Lake Weighing Syst?
For over 75 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are seeking a Customer Service Technician to join our team!
This individual will courteously and professionally represent Rice Lake Weighing Systems by identifying the customer's needs, handling that need with a total understanding of Rice Lake Weighing Systems' policy, procedure, departments and systems, and by exceeding the customer expectations in all inquiries and orders.
Position has a flexible work week which will be scheduled anywhere between the hours of 6:30am to 6:30pm on weekdays and occasional Saturday mornings. The position will also include occasional overnight travel to customer installations.
Education and Experience:
- Associate’s Degree in Computers (programming or networking), Electronics or related field or two (2) or more years’ experience
- Experience in phone-based customer service is a big plus
- Experience in weighing industry, electronics, or similar products is highly desirable
Skills:
- Basic electronic skills
- Familiar with windows-based platforms, connectivity to peripheral devices, wired and wireless networking, PC support and troubleshooting
- High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
- Must work well under pressure and maintain professionalism during demanding situations
- Must be self-motivated, confident, highly dependable, and have solid follow- up skills
- Good M2K mainframe and personal computer skills including Windows, Word and Excel skills
- Excellent organizational skills, typing/keyboarding skills (50 wpm) and written reporting skills
- Ability to interact with other departments to gain access to necessary information and be able to multitask
- Professional telephone presence and ability to respond to customers in a timely and value-added manner
RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, profit sharing, 401k, and wellness benefit programs.
If you need assistance with your application, please call (800) 472-6703.
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment drug screens.
