What are the responsibilities and job description for the Technical Customer Service Representative position at Rice Lake Weighing Syst?
For nearly 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Technical Customer Service Representative to join our team!
At RLWS, the Technical Customer Service Representative performs a variety of Inside Sales duties related to the technical application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations.
The core work hours for this position are 8am to 5pm; possibly working until 6:30pm on a late-shift rotation, and occasional Saturday mornings.
Qualified applicants will have at least an Associate’s Degree in a Technical field or two (2) or more years of technical experience.
Two (2) or more years of customer service experience; experience in phone-based service setting is a plus.
High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
Must work well under pressure and maintain professionalism during demanding situations
Must be self-motivated, confident, highly dependable, and have solid follow- up skills
Excellent organizational skills and computer & keyboarding skills
Strong math skills to calculate figures and amounts such as discounts, percentages
Exceptional verbal and written communication
Ability to interact with other departments to gain access to necessary information and be able to multitask
Ability to respond to needs of customers in a timely and value-added manner
Professional telephone presence and ability to respond to customers in a timely and value-added manner
Valid Driver’s License
RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, profit sharing, 401k, 401k matching and wellness benefit programs.
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment and for-cause drug screens.
