What are the responsibilities and job description for the Weekend Customer Service Support --Three 12-hour shifts! position at Rice Lake Weighing Systems?
For over 75 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and in our community. We are seeking Weekend Customer Service Support to join our team in Rice Lake, WI.
Work Three 12-hour shifts and qualify for benefits! This is an amazing opportunity for great work/life balance. Your schedule will be Friday, Saturday, and Sunday from 6:30am to 6:30pm.
The Weekend Customer Service Support individual performs a wide variety of tasks, monitoring critical customer service processes while ensuring that lights-out shop floor processes are running as planned.
Key Job Responsibilities:
Customer Service
- Answers inbound customer calls and directs calls to appropriate departments & contacts as a phone receptionist.
- On Saturday & Sunday, answers inbound customer national service calls, dispatch dealers for service, coordinating with the After-Hours Front Line and After-Hours Technical resources.
- Ships sales orders that need to be shipped, including picking, packing, manifesting and delivery to the appropriate carrier
Inventory Management
- Performs cycle counts, weight and dimensioning of products in warehouse.
- Performs kitting of parts for upstream production purposes
- Picks and Packs orders that may be shipping on the following Monday
Production Monitoring
- Periodically monitors any shop automation ensuring lights out production continues to run, including swapping parts and/or pallets of parts in shop automation that requires them.
- Light assembly of products required for the next week.
Data Entry
- Performs data entry in systems as directed
Working Conditions:
- Typical office environment, some manufacturing
- Frequent sitting and standing
- Computer use, reading, and typing
- Lifting up to 50 pounds
- Safety shoes required and other PPE as required
Skills and Abilities:
- Basic knowledge of materials, material control systems, processes and machine shop operations
- Exceptional written and verbal communication skills
- Exceptional Interpersonal Skills
- Exceptional attention to detail
- High level of interpersonal skills including influencing, conflict resolution and creative problem-solving
- Good organizational skills
- Ability to multi-task
- Good personal computer skills including Windows, Excel, Word and Outlook
- Good mathematical skills
- Must work well under pressure and maintain professionalism during stressful situations
- Must be self-motivated, confident, highly dependable and have solid follow-up skills
- Ability to interact professionally with other departments to gain access to necessary information to meet customer’s needs
- Excellent professional telephone skills and presence
- Able to respond to needs of customers in a timely and value-added manner
- Valid driver’s license
RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, profit sharing, 401k, 401k matching and wellness benefit programs.
Rice Lake Weighing Systems is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Rice Lake Weighing Systems is a Substance-Free Workplace and requires pre-employment, post-accident and for-cause drug screens.
