What are the responsibilities and job description for the DVS - Desktop / Technical Support Analyst 3 position at RICEFW Technologies Inc?
DVS Technical Support Analyst 3
This role is NA% on site from Day 1, with some (10%) travel to remote sites in the Richmond / Hampton Roads area
Initial Virtual IV but will require an IN PERSON IV as follow up
NA : NA
Pls note : Manager may do initial Virtual IV but will require an IN PERSON IV as a follow up before and offer is made.
Before submitting : This role is NA% on site from Day 1, with some (10%) travel to remote sites in the Richmond / Hampton Roads area, to support remote benefits offices on occasion. Any required travel will be reimbursed. The candidate will need to provide their own reliable transportation and have a valid driver's license.
ABOUT THE ROLE
Need a skilled Desktop / Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).
The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills :
- Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
- Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader / Writer, and other commercial business software products.
- Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
- Working knowledge of supporting and troubleshooting Ethernet based LAN / WAN environments, including network protocols and concepts (TCP / IP, DNS, DHCP, etc.)
- Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
- Basic experience with IT inventory control, ticketing system and reporting.
- Basic experience with analog and digital phone configuration and troubleshooting.
- Good understanding of Network and IT security.
- Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem-solving skills and has the ability to utilize available resources to assess / resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).
Required
Years
Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.
Required
Years
Basic knowledge with setup, configuration, and troubleshooting of mobile devices.
Required
Years
Basic experience with the setup and support for IT presentations utilizing equipment and software.
Required
Years
Basic experience with IT inventory control and reporting.
Required
Years
Basic experience with IT staff training via in person or electronic media.
Required
Years
Basic experience with analog and digital phone configuration and troubleshooting.
Required
Years
Working knowledge and experience with computer application installation, administration, and training.
Required
Years
Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively.
Required
Years
Possesses excellent problem solving skills and has the ability to utilize available resources to assess / resolve problems in a timely manner.
Required
Years
Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand.
Required
Years
Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.
Required
Years
Questions
Question
Question1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2
Please list candidate's email address
Question3
In what city and state does your candidate currently reside?
Question4
If selected role requires the candidate to be ON SITE (NA%) from Day 1. Does your candidate agree to this arrangement?
Question5
Pls note before submitting : This role is NA% on site from Day 1, with some (10%) travel to remote sites in the Richmond / Hampton Roads area, to support remote benefits offices on occasion. Any required travel will be reimbursed. Does your candidate agree to this arrangement?
Question6
As a condition of the role, if selected, the candidate will need to provide their own reliable transportation (for travel to other DVS sites when required) and have a valid driver's license. Does your candidate meet both of these conditions (possess own reliable transportation and a valid driver's license)?
Question7
Can your candidate pass a National Criminal background check?
