FL-DCF-Orlando-ESS-Receptionist

DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or Creole, spoken and written, highly preferred

DCF-Orlando-ESS Central Region-Receptionist - Bi-lingual Spanish or Creole, spoken and written, highly preferred

Position : Pay Rate : NAhr / Vendor Rate : NAhr

Duties / Responsibilities include :

Meets / greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.

Ensures lobby equipment (example : copier, phone, and fax) and forms are operationally available to customers throughout the day.

Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.

Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution.

Educates customers on community partners and the benefit / features of my ACCESS Account including account set-up, password resets.

Minimum Skill Requirement :

Ability to speak and understand English and High School diploma are required. Another requirement is the ability to stand for periods of time (amount varies), physical movement and consistently walking within the workspace for the various job duties.

Bi-lingual Spanish or Creole, both spoken and written are highly desired. Ability to type 20 words per minute is nice to have.

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Ability to speak and understand English

Required

High School Diploma

Required

Ability to stand for periods of time, physical movement and consistently walking within workspace

Required

Professional office customer service experience

Required

Years

Ability to communicate effectively and follow instructions

Required

Type and use correct spelling, punctuation and grammar

Required

Bi-lingual Spanish or Creole, spoken and written

Highly desired

Ability to operate general office equipment

Highly desired

Questions

Question

Question1

Your candidate's Mandatory Pay Rate for this requisition must be NA / hr. Vendor rate is NAhr. Do you accept this requirement?

Question2

Please list your candidate's email address.

Question3

Please list the city and state where your candidate currently resides.

Question4

How soon can your candidate start if selected for this opportunity?

Question5

Have you confirmed that your candidate is aware of AND can successfully complete the mandatory pre-employment screening requirements detailed in the Compliance tab of this VectorVMS requisition?

Question6

If applicable (safety sensitive positions), do you attest that your candidate has provided consent to random drug testing pursuant to section 11.3 of the master contract?

Question7

If applicable (safety sensitive positions), do you attest that your candidate is willing to adhere to any customer dress / safety equipment requirements, in compliance with ANSI and OSHA, and that such equipment will be provided at your company s / candidate s expense?

Question8

Is your candidate bi-lingual?

Question9

Is your candidate aware this is a contract / temporary position, and the agency does not offer benefits including PTO and paid holidays?

Question10

Does your candidate have any pre-planned time off, including doctor appointments within the 1st NA days.