Senior Servicenow Consultant - Hybrid in Columbia, SC

Please note the selected candidate needs to be flexible with their schedule and able to report to the office for trainings, etc.
Training could be onsite for 2-3 weeks and then remote for a week and then back onsite, etc.
Please do not submit candidates who cannot meet this type of schedule.

SCOPE OF THE PROJECT:
Working with an implementation vendor and under limited supervision the contractor will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM, ITAM, and SPM stakeholders in the Department of Motor Vehicles. The contractor will research third party/cloud solutions to ensure successful integration of the technology and providing knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The contractor plays a critical role in mentoring/teaching Software Engineers and Associate Software Engineers to ensure we are growing future talent.

DAILY DUTIES / RESPONSIBILITIES:
- Create, maintain, and enhance forms, workflows, cloud integration and third-party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.
- Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
- Utilize ServiceNow toolset to enhance workflow for process automation.
- Support the overall incident, problem, change management, asset management, project management, and security processes as needed.
- Onboard additional departments and expansion of IT Self-Service Portal functionality.
- Monitor the overall platform health to proactively identify possible areas of concern, establish and perform regular maintenance tasks.
- Work with end users to investigate, troubleshoot, and resolve issues.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
-Strong knowledge and experience (2 years) managing/developing/administering a large scale ServiceNow environment
-ITSM and ITIL concepts and Framework
- CMDB
-ITAM
-SPM
-Must be able to work both independently and in a team environment

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
-Ability to communicate and gather technical requirements from customers.
-Ability to maintain positive working relationships with staff, users, management, vendors, and other officials

REQUIRED EDUCATION:
A bachelor's degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), or an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL.

REQUIRED CERTIFICATIONS:
ServiceNow Certified System Administrator, Certified Implementation Specialist, or
related certifications
Additional Sills: ITAMSPM

Skills:

Category Name Required Importance Level Last Used Experience Packaged Applications CMDB - configuration management database Yes 1 Advanced Within 6 Months 2 - 4 Years Packaged Applications ServiceNow Yes 1 Advanced Within 6 Months 2 - 4 Years Packaged Applications ServiceNow or similar cloud-based ITSM platform Yes 1 Advanced Within 6 Months 2 - 4 Years Software Framwork ITIL Yes 1 Advanced Within 6 Months 2 - 4 Years

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